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Director of Service OperationsReports to:&nbsp;VP OperationsDepartment:&nbsp;OperationsLocation: Fort Collins, COTravel: Approximately 15% to 25%General DescriptionIn-Situ® Inc. is a growing manufacturer of innovative environmental and process monitoring equipment. Together with Mace, ChemScan and Partech, all of whom were acquired in the recent years, In-Situ has a full offering of multiparameter water quality sondes, water level and flow instruments along with automatic chemical analysis systems for water and wastewater monitoring and control. As a member of In-Situ’s management team, the Director of Global Service will lead a team of talented local and field service professionals across our environmental and process businesses.&nbsp;In addition to providing an attractive offering to our customers, we care deeply about our people and&nbsp;place a high value on engagement in our community, environmental projects, employee wellness and creating an open and fun work environment.&nbsp;Every member of our organization has an opportunity to succeed and make a significant impact in our organization.&nbsp;Primary ResponsibilitiesThis position is responsible for creating a sustainable competitive advantage through providing direction, leadership, and operational improvements for our worldwide service and support organizations along with our Fort Collins Rental Facility. &nbsp;As a critical leadership position, this role consistently needs to achieve high levels of customer satisfaction and loyalty through operational excellence and work closely with sales and product management to grow aftermarket revenue and profitability.Responsibilities<ul><li>Global leader who directs in-house and partner-led service and repair as well as on-site technical field services for all In-Situ products.</li><li>Develops service level standards focused on reducing response times and providing high customer satisfaction.</li><li>Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices.</li><li>Develops standard work and common KPIs across all global service centers and field service units to understand and execute a consistent level of quality in each. </li><li>Partners with Sales to grow our after-market revenue and profitability of service &amp; repairs, maintenance, consumables, and on-site professional services.</li><li>Partners with Product Managers and Sales on In-Situ Care Point of Sale and Enterprise service offerings to advise optimizing customer acceptance and profitability.</li><li>Leads the identification and implementation of technologies and processes to enhance customer satisfaction while driving internal efficiency.</li><li>Ensures organization and processes are in place to deliver optimal service profitability. Lead cross-functional efforts to successfully countermeasure threats to quality and profitability.</li><li>Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed.</li><li>Leads the collection and analysis of support and repair data to ensure the customer cases and service failure data is available to improve product quality and customer experience.</li><li>Develops budgets/policies/procedures to support the functional infrastructure.</li><li>Makes staffing and hiring decisions within the Global Service organization in addition to the Rental Operations team located in Fort Collins. Responsible for employee development, including recruiting, hiring, training, motivating, and retaining personnel.</li></ul>Minimum Qualification RequirementsMinimum of 5 years’ experience directly managing an instrumentation service and repair team.&nbsp;<ul><li>Proven track record of developing consistently strong performing global service and repair teams.</li><li>Experience working at the highest level of an organization, including working directly with departmental VPs.</li><li>Demonstrated ability to think critically and communicate clearly and concisely with a broad array of both internal and external customers.</li><li>Possesses maturity, sound business judgment, and the ability to constructively interact with key internal and external leaders to address complex issues and opportunities successfully.</li><li>Excellent verbal and written communication skills</li><li>Demonstrated ability to develop and implement both strategic and tactical plans.</li><li>BA/BS degree</li></ul>As the world’s water resources become increasingly valuable, In-Situ® Inc. is dedicated to innovation and expertise in the design and deployment of world-class water monitoring systems. Our talented design teams take these concepts and meld them with new technologies to create cutting-edge solutions. &nbsp;After product development concludes and manufacturing begins, our lean enterprise and continuous improvement systems produce products with outstanding quality, delivery, and value to customers.In-Situ’s headquarters is located on the Front Range of the Rocky Mountains in Fort Collins, Colorado, a city that has won many national awards for its educated workforce, work/life balance and forward-thinking community.WORKING ENVIRONMENT AND PHYSICAL CONDITIONS<ul><li>Computer system data terminal</li><li>Normal office environment and minimum physical activity</li><li>Manufacturing floor support</li><li>Travel - estimated at 15% to 25%</li></ul>Total Rewards:Compensation:&nbsp;Compensation will be commensurate with the applicant's education, experience, knowledge, skills, and abilities, as well as alignment with market data and internal benchmarks.<ul><li>Salary Range: $120k to $135k annually plus variable compensation commensurate with experience and performance</li></ul>Additional Compensation:&nbsp;Participation in a Company-sponsored variable compensation plan.&nbsp;Benefits Available:<ul><li>Health, Dental, and Vision Insurance.</li><li>401(k) matching.</li><li>Short and Long-Term Disability.</li><li>Group Life/AD&amp;D Insurance.</li><li>Employee Assistance Program.</li><li>Will and Trust Preparation Services.</li><li>Travel Assistance Services.</li><li>10 paid holidays per year (set by the company).</li><li>20 days of Flexible Time Off (FTO) accrued evenly throughout the year.</li></ul>Voluntary Benefits:<ul><li>Life, AD&amp;D, Pet Insurance, Identity Theft Protection, Legal Services.</li><li>Flexible Spending Account (FSA) for Dependent Care.</li><li>Health Savings Account (HSA).</li><li>Other supplemental options.</li></ul>Additional Benefits:<ul><li>Paid Parental Leave.</li><li>Continuing Education Reimbursement.</li><li>Dependent Care and Wellness Reimbursements.</li></ul><h3>Application Instructions:</h3><h3></h3>In-Situ Inc. builds world-class environmental monitoring instruments and world-class careers!Please apply at&nbsp;<a href="https://in-situ.com/us/careers/" target="_blank">https://in-situ.com/about/careers/&nbsp;</a>if the above qualifications are met.<h3></h3><ul><li>No phone calls about this job.</li><li>Principals only. Recruiters, please do not contact this job poster.</li><li>Do not contact the job poster about other services, products, or commercial interests.</li></ul><h3>Equal Opportunity Employer Statement:</h3>All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.In-Situ is an Equal Opportunity Employer

In-Situ Environmental

In-Situ

Director of Service Operations

Position title:&nbsp; Mechanical EngineerReports to:&nbsp; Mechanical Engineering Manager-R&amp;DDepartment:&nbsp; Research and DevelopmentLocation:&nbsp;Fort Collins, ColoradoGeneral DescriptionAre you ready to design great products that make a positive impact on the environment? In-Situ® Inc. is a leading manufacturer of innovative environmental monitoring equipment that protects our global water resources. We create industry leading products and solutions that focus on innovative design, high reliability, and world class manufacturing. As we develop a new generation of products, we are looking for a passionate, hands-on individual who will champion this effort and take our mechanical designs to the next level.In-Situ Inc. is a global company with a modern manufacturing facility in Fort Collins, Colorado. &nbsp;We specialize in the design, manufacture, and worldwide sale of scientific equipment for the environmental, aquaculture, and industrial water-monitoring markets. In-Situ Inc. is a leading global innovator of solutions for customers requiring water monitoring in a variety of different markets. We provide “best in class” groundwater and surface water level and water quality monitoring equipment along with data transmission and cloud-based management software resulting in an exceptional customer experience.Not only does In-Situ provide an attractive offering to our customers, but the company also places a high value on engagement in our community, environmental projects, employee wellness and creating an open and fun work environment.&nbsp;Primary Responsibilities - Owning the mechanical design and development of strategic projects. &nbsp;Many projects involve design and creation of submersible sensors with tight mechanical requirements that must meet an expected life of 5-10 years.<ul><li>Lead mechanical design of submersible systems from concept through production, ensuring innovative, reliable, and cost-effective solutions</li><li>Collaborate cross-functionally with R&amp;D teams, manufacturing, product management, and supply chain to align design decisions with overall company strategy</li><li>Evaluate and mitigate technical and commercial risks throughout the product development lifecycle.</li><li>Anticipate downstream effects of design changes on supply chain, serviceability, and customer experience</li><li>Demonstrate a strong understanding of how engineering decisions impact the broader business, including revenue, margins, and customer satisfaction</li><li>Proactively identify and communicate potential business risks or opportunities stemming from engineering developments</li><li>Mentor junior engineers and contribute to a culture of continuous improvement and technical excellence</li><li>Use data-driven insights to guide design choices</li><li>Perform structural, thermal, and tolerance analyses using tools like FEA</li><li>Support procurement and suppliers for technical discussions and sourcing</li><li>Generate detailed drawings, BOMs, and technical documentation for products and components</li><li>Communicate complex engineering concepts clearly to both technical and non-technical stakeholders</li><li>Troubleshoot internal and field failures, driving to root cause and corrective actions</li><li>Update product designs as required to meet quality and cost improvement goals</li><li>Create, implement, and monitor appropriate test plans for new products and product improvements</li><li>Oversee testing to ensure that a high level of quality and reliability is present in the final product and that it meets project requirements</li><li>Lead small to medium projects including planning, scheduling, design work, and cross-functional communication</li></ul>Position Qualifications<ul><li>Applicants must be eligible to work in the United States of America</li><li>Excellent written and verbal communication skills</li><li>Process oriented with a sense of urgency</li><li>A strong team player, results-oriented, and comfortable in an entrepreneurial environment</li><li>Undergraduate or graduate degree in Mechanical Engineering or equivalent engineering discipline</li><li>Proficient user of CAD systems (SolidWorks preferred) including 3D layouts and 2D detail drawings</li><li>Strong communication skills to be able to work effectively with marketing, engineering, technical support, and customers</li><li>Self-starter with an ability to work independently in a fast-paced environment</li><li>Process oriented problem solver and team player with a strong work ethic</li><li>Positive attitude</li></ul>Desired:<ul><li>Experience in mechanical design systems and software including SolidWorks and SolidWorks PDM</li><li>Mechanical testing experience including Temperature, Vibration, Drop, Pressure and Pull Strength</li><li>Logical thinker who is not afraid to dive into difficult issues outside of their area of expertise</li><li>Proficient in design of both molded and machined components</li><li>Lean manufacturing experience</li><li>5-10+ years of experience in product design. &nbsp;</li><li>Experience in the water industry or experience designing small submersible devices</li><li>Experience with opto-mechanical design</li></ul>Working Environment and Physical Conditions<ul><li>Normal office environment</li><li>Computer system data terminal</li></ul><h3>Total Rewards:</h3>Compensation:&nbsp;Compensation will be commensurate with the applicant's education, experience, knowledge, skills, and abilities, as well as alignment with market data and internal benchmarks.<ul><li>Salary Range: $85,000-$120,000</li><li>Additional Compensation:&nbsp;Participation in a Company-sponsored variable compensation plan.&nbsp;</li></ul>Benefits Available:<ul><li>Health, Dental, and Vision Insurance.</li><li>401(k) matching.</li><li>Short and Long-Term Disability.</li><li>Group Life/AD&amp;D Insurance.</li><li>Employee Assistance Program.</li><li>Will and Trust Preparation Services.</li><li>Travel Assistance Services.</li><li>10 paid holidays per year (set by the company).</li><li>20 days of Flexible Time Off (FTO) accrued evenly throughout the year.</li></ul>Voluntary Benefits:<ul><li>Life, AD&amp;D, Pet Insurance, Identity Theft Protection, Legal Services.</li><li>Flexible Spending Account (FSA) for Dependent Care.</li><li>Health Savings Account (HSA).</li><li>Other supplemental options.</li></ul>Additional Benefits:<ul><li>Paid Parental Leave.</li><li>Continuing Education Reimbursement.</li><li>Dependent Care and Wellness Reimbursements.</li></ul>In-Situ Inc. builds world-class environmental monitoring instruments and world-class careers!Please apply at&nbsp;<a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=228606cf-2803-4222-aa34-716afc7f41d1&amp;ccId=19000101_000001&amp;jobId=534405&amp;source=CC2&amp;lang=en_US" target="_blank">https://in-situ.com/about/careers/ </a>if the above qualifications are met.&nbsp;<ul><li>No phone calls about this job.</li><li>Principals only. Recruiters, please do not contact this job poster.</li><li>Do not contact the job poster about other services, products, or commercial interests.</li></ul>All qualified applicants will be considered without regard to age over 40, color, disability, gender identity, genetic information, military or veteran status, pregnancy or having a condition relating to pregnancy, national origin, race, religion, gender, and sexual orientation.&nbsp;In-Situ is an Equal Opportunity Employer

2 In-Situ Environmental Jobs