Academic Advisor 1

Job Description:

Job Description: Academic Advisor 1

ABOUT THE CHICAGO SCHOOL

The Chicago School educates the next generation of change-makers in innovative theory and culturally competent practice to strengthen the integrated health of individuals, organizations, and communities. We enroll over 6,000 students across 40+ academic programs culminating in a bachelor's, master's, or doctoral degree or a professional certificate, and our unique approach to impact-focused education has made us a leading nonprofit university for more than 40 years.

As an employee at The Chicago School, you can become a member of a university community committed to true inclusion and equity. At The Chicago School, we celebrate individuals of all backgrounds and identities for who they are and what they can contribute. We take pride in hiring and retaining the most dynamic, talented, and passionate professionals who will help us continue to innovate for decades to come.

Position Summary

Reporting to the Executive Director of Student Support Services, this position will advise undergraduate students on their academic plans and progress in their degree completion, manage academic scheduling each term, develop and manage advising workshops, and support retention initiatives. They are the single point of access for students and provide student-centered support services. The Academic Advisor 1 will display a high-level of student service to ensure retention, student satisfaction, and success of students.

About the Department

The Student Support Services department operates in three distinct divisions: Advising, Operations, and Student Life & Wellness. Each division is managed by a senior director and houses numerous student support divisions that service all students at The Chicago School. We aim to create a thorough support network for students and to enhance their classroom education through cocurricular experiences. All staff in the department administer a high level of customer service to ensure student persistence and success. Student Support Services team members work collaboratively within the office and with many other campus-wide constituent groups. Team members are expected to exercise a high degree of responsibility and independent judgment, and to work hours consistent with the campus student populations’ need for access to services, which will include occasional evenings and weekends.

PRINCIPAL DUTIES

· Advise and schedule students for program courses each academic term, in consultation with the Academic department and Student Support department.

· Administration of advising services including registration, evaluation of program requirements, course/program content, incomplete grades, student class activity, Satisfactory Academic Progress, and overall degree progress.

· Serves as a resource for department leadership, faculty and staff in matters related to academic support services.

· Meet with students who are returning to the program to identify methods of increasing the likelihood of their academic success upon their return.

· Work with and support new and continuing students at various stages of their education.

· Call/meet with each student throughout the term to ensure they are successfully completing coursework and to provide support.

· Manage and provide detailed reports on academic advising outcomes.

· Ensure student’s academic account/record are accurate and up-to-date by clear and timely processing of important academic forms (e.g. Add/Drop, Withdrawal, Leave of Absence, etc.).

· Advising at-risk students through work/life balance, time management, other circumstances to ensure successful completion of the course and program.

· Collaborate with various student facing departments such as Academics, Financial Aid, Admissions, and Student Accounts to ensure the success of the student.

· Work with the Office of the Registrar to ensure that incoming and current students receive timely information and guidance regarding institutional policies, course registration, program completion, etc.

· Advise students on support services and resources available to them through their school.

Essential Knowledge, Skills, and Abilities

· Displays professionalism in all interactions.

· Excellent writing, interpersonal, and PC skills (Word, Excel, Power Point).

· Ability to collaborate and communicate with all students regardless of educational level as well as all employees regardless of position/title.

· Experience/comfort with utilizing technology in an educational setting preferred.

· Strong written and verbal communication skills.

Position Qualifications

· Bachelor’s degree from an accredited four-year college or university with a degree in Education, Counseling, or academic field directly related to the Academic Advisor's specific responsibilities. A master’s degree is preferred.

· Minimum of 2 years of experience in higher education, preferably with a background in advising

· Record of success in student retention and advising, including with non-traditional learners

· Commitment to advocating for the learning and development needs of students in distance learning environments

· Excellent organizational, written, and verbal skills

· Ability to perform work in a fast-paced environment

· Compensation Range

· Compensation Range - $29.44/hour

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Compensation & Benefits

This opportunity is budgeted at $$27.44 to $29.44 base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.

https://www.thechicagoschool.edu/career-opportunities/

The Chicago School is an Equal Opportunity Employer.

Please note: For the protection of faculty, staff, students, and all who enter our facilities, The Chicago School strongly recommends that all employees are fully vaccinated for COVID-19 per CDC guidance.