Account Executive

Job Description

The Account Executive leverage inside sales skill to support and retain prioritized customers. This position is responsible for engaging with unmanaged clients seeking and requiring support, and proactively reaching out to customers to uncover CV growth opportunities, treat the customer, and grow customer spend. This is an exciting opportunity to work with many different business units to ensure our clients are receiving world-class support.

Responsibilities

• Coach and develop a group of specialists that engage with clients for a myriad of different requests and escalations
• Support overall team strategy to achieve business goals
• Collect customer feedback and distribute internally to influence product development based on customer need
• Navigate American Express processes and ecosystem to solve ad-hoc client needs (i.e., Credit, Risk, Underwriting, Procurement, Marketing, etc.)
• Partner with Sales, Risk, Servicing, leadership and other lines of business to deliver world-class support and coordinated Client treatment.
• Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements.
• Provide leadership support to all segments of CST including Vacant Portfolios, Political & Prominent, and Top Client Referrals

Qualifications

Knowledge and Skills
• Consultative selling: Effectively identifies client needs to configure solutions that address client requirements and deliver value
• Closing: Overcomes objections and resistance to proposed solutions with key client decision makers
• Influence & persuasion: Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services
• Demonstrating value: Proactively and consistently demonstrates the value of partnering with American Express
• Results focus: Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks
• Market, industry, & product knowledge: Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation

Attributes
• High learning agility
• Intellectually curious
• Collaborative and growth mindset
• Personal accountability
• Compliance focused

Experience
• Bachelor's degree or equivalent experience
• Sales experience, 3 – 5 years minimum
• Experience in a cold-calling environment a plus
• Experience in a highly regulated industry

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.