Position Title: Account Manager
Requisition ID: R101213
Location: Dallas, TX | Remote Nebraska | Remote Missouri | Remote Georgia | Remote Tennessee
Full/Part-Time: Full time
About Us:
Learfield is the leading media and technology company powering college athletics. Through its digital and physical platforms, Learfield owns and leverages a deep data set and relationships in the industry to drive revenue, growth, brand awareness, and fan engagement for brands, sports, and entertainment properties. With ties to over 1,200 collegiate institutions and over 12,000 local and national brand partners, Learfield’s presence in college sports and live events delivers influence and maximizes reach to target audiences. With data-based solutions for a 365-day, 24/7 fan experience, Learfield enables schools and brands to connect with fans through licensed merchandise, game ticketing, donor identification for athletic programs, exclusive custom content, innovative marketing initiatives, NIL solutions, and advanced digital platforms. Since 2008, it has served as title sponsor for the acclaimed Learfield Directors’ Cup, supporting athletic departments across all divisions.
Our people-first culture is the foundation of our business and is reflective of our approach to building meaningful relationships with our employees, partners, and fans. The company strives each day to deliver the mission statement and embody the core values that make Learfield an exciting place to work.
Our Mission
Powering the connection of fans to the brands and experiences they love.
Our Core Values
Build Trust | Be Fans of One Another | Power Tomorrow | Create & Connect Communities | Have Fun
The Account Manager operates as a trusted advisor and subject matter expert to clients, leveraging deep expertise in Paciolan products and services to deliver exceptional outcomes. This role partners and consults closely with clients to plan, configure, and optimize their use of the platform, while collaborating cross-functionally to identify opportunities that enhance operational efficiency and drive incremental revenue growth.
This role requires a highly consultative, client-centric professional who demonstrates strong business acumen, thrives in complex and dynamic environments, and consistently exercises sound judgment, adaptability, and a high degree of ownership in delivering measurable results.
We will consider hiring this role remotely at a listed location if we do not have an established office.
Essential Duties & Responsibilities:
Build, manage, and maintain events within the Paciolan platform
Consult with clients on platform functionality and industry best practices
Communicate custom eCommerce requests and requirements with development teams
Deliver exceptional client service while identifying opportunities to drive incremental revenue
Assist with planning, implementation, training, and ongoing management of new and existing client services and third-party integrations
Participate in after-hours and weekend on-call rotations supporting clients and internal teams
Operate independently while escalating risks appropriately
Actively contribute to Go-To-Market product initiatives
Demonstrate strong ownership and accountability in managing priorities and deliverables
Build effective cross-functional partnerships to support business objectives and customer outcomes
Contribute positively to team culture and collaboration
Travel to client sites as needed
Assist in the development of operating policies and procedures
Perform various additional duties as needed
Minimum Qualifications:
4+ years of progressive experience within the ticketing or live events industry, with a strong track record of managing complex client relationships and driving measurable outcomes
Strong interpersonal skills with the ability to influence outcomes and maintain momentum across projects
Demonstrated ability to operate in a consultative capacity, influencing client decisions while maintaining trust and credibility
Demonstrated organizational and prioritization skills, with the ability to manage multiple, concurrent initiatives with precision and attention to detail
Problem-solving, and critical thinking capabilities, with the ability to navigate ambiguity and develop effective solutions
Excellent verbal and written communication skills, with the ability to convey complex concepts to diverse audiences
Willingness and ability to travel overnight to support client needs
Preferred Qualifications:
Bachelor’s degree preferred in Business, Communications, Marketing, or a related field; equivalent relevant work experience may be considered
Experience working with the Paciolan platform
The approximate national base pay range for this position is $63,000 to $70,000. Please note that this is a good faith estimate for the position at the time of posting. Individuals may also be eligible for an annual discretionary bonus and/or sales compensation based on individual and company performance. Placement on the range may vary based on factors including but not limited to job-related knowledge, skills, and experience, and geographic location. The pay rate will comply with all minimum federal, state, and local wage/salary requirements.
Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k) + Match, and Short/Long Term Disability. Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act.
Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
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