Administrative Support Associate II/UKHC

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details Job TitleAdministrative Support Associate II/UKHCRequisition NumberRE54383Working TitleAdministrative Support Associate II/UKHC - Pharmacy ServicesDepartment NameH5000: CHANDLER - RETAIL PHARMACYWork LocationLexington, KYGrade Level09Salary Range$21.00-34.29/hourType of PositionStaffPosition Time Status Full-TimeRequired Education

AA

Click here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience

5 yrs

Required License/Registration/CertificationNonePhysical RequirementsMay include sitting and/or standing for > 5 hours at a time; Computer workShiftPrimarily dayshift; 8a – 4p; Monday thru FridayJob SummaryThis role is responsible for supporting daily Refill Call Center operations through a combination of administrative oversight, patient communication, and documentation management. Key responsibilities include assisting with staff training and scheduling, maintaining operational workflows and SOPs, managing phone triage and customer service needs, handling and following up on escalation requests, and ensuring accurate documentation within the EHR. The position serves as a liaison between patients, pharmacies, clinics, and internal teams to support efficient, high-quality patient care while demonstrating strong attention to detail, professionalism, and adherence to department protocols.Skills / Knowledge / AbilitiesMicrosoft Office Software applications; basic Windows/PC skills.Does this position have supervisory responsibilities? NoPreferred Education/ExperienceAdministrative and/or personnel support experience; Payroll and/or timekeepingDeadline to Apply05/19/2026Our University CommunityWe value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * How many years of experience do you have in utilizing Microsoft Office (Excel, Word, PowerPoint)?
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years
2. * Please describe your experience as it relates to this position.

   (Open Ended Question)

3. * Please choose an answer that best describes your years of paid, full-time employment experience onboarding and training new employees.
   • None
   • More than 0 years, up through 1 year
   • More than 1 years, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years

Applicant Documents
Required Documents

1. Resume

Optional Documents

1. Cover Letter

PI284531613