Admissions and Enrollment Specialist
By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.
Why join the Harvard Graduate School of Education?
The Harvard Graduate School of Education (HGSE) is a diverse community of learners, teachers, and employees who are passionate about changing the world through education and striving for maximum impact in the field of education.
Many choose to work at the Harvard Graduate School of Education because they believe in our mission and are excited by our vision for the future. We have a reputation as a great place to work, for our excellent leadership, and we are a strong community that values diversity. For more information about HGSE, its programs, research, and faculty, please visit: www.gse.harvard.edu.
Job Description
Admissions and Enrollment Specialist
Responsibilities: The Admissions and Enrollment Specialist will serve a critical role within Professional Education (PPE) at the Harvard Graduate School of Education (HGSE), which serves over 15,000 professionals in early childhood, K-12, and higher education around the world each year through a diverse portfolio of 100+ professional learning offerings.
Reporting to the Admissions and Engagement Manager, you will manage the engagement, business development, and admissions for a set of programs within an assigned portfolio. You will work closely with accomplished leaders and educators from throughout the world who are seeking professional development through PPE’s programs. You will execute outreach and follow-up to stimulate interest and convert it to enrollment, providing exceptional relationships, service, and guidance. You will own all aspects of the application, review, decision, and enrollment process for a large volume and diverse population of professionals. And you will surface insights from your customer interactions that will inform marketing and business decisions across PPE. Major areas of responsibility include:
Outreach and Engagement (60% of time)
- Engagement and Advisory: Take a lead role in driving the enrollment goals for assigned PPE programs. Serve as the primary point of contact for educators considering assigned PPE programs. Consult with educators on which program offerings best meet their learning objectives. Communicate PPE’s competitive positioning and advantages when engaging with individuals and organizational prospects. Help customers navigate the program selection and application or registration processes.
- Relationship Management: Build long-term relationships with prospective and existing customers and organizational clients. Maintain inquiry, opportunities, and prospect activity in Salesforce. Work within Salesforce CRM to track and proactively reach out to prospective groups and individuals for account-based outreach.
- Customer and Market Insights: Provide market and competitive insights to the leadership team for informing strategic decisions. Report on, analyze, and share data to inform future business development and outreach activities. Represent PPE at events and conferences as needed. Stay current on faculty research, program content, relevant leadership topics, and industry trends.
- Cross-Departmental Collaboration: Participate in weekly meetings to identify priority programs that need additional outreach efforts to meet enrollment goals. Execute agreed-upon next steps to support prospective candidates in applying to and enrolling in programs.
Admissions (15%):
- Make or execute admissions decisions for designated portfolio of programs based on criteria agreed upon with the Portfolio Directors and Faculty Educational Chairs.
- Create admissions processes, criteria, and communications for new programs and iterations.
- Use Salesforce CRM to launch application forms and set up admission-related communications and workflows.
- Support team and group enrollments from organizational clients.
- Process and communicate admissions decisions for all applicants within portfolio, both directly with applicants and in the Salesforce CRM.
- Partner with Portfolio Directors to achieve faculty educational chair interests and expectations for cohort mix and audience.
- Processes applications and maintains participant records in the Salesforce CRM
- Ensures that application materials are complete and data integrity is maintained, proactively advising and guiding applicants as needed.
- Actively manage wait lists and participant attrition.
- Contribute to the development and implementation of admission policies, procedures, and best practices.
Registration, Systems, and Customer Service (25%):
- Track enrollment, identify trends, and prepare periodic reports as required.
- Partners with and assists organizations/schools/districts with large group enrollments
- Prepare demographic information and presentations for assigned programs.
- Ensures effective, clear handoffs of participant communication between internal functional teams throughout the registration process.
- Provides system-level troubleshooting for learners as necessary.
- Manages processes within the organization-wide Salesforce CRM and applicant tracking system, from application creation, email communications, data and reporting, event/webinar registration and management, decision notifications, invoice creation, and other related processes.
Other duties as assigned.
Working Conditions:
HGSE is currently developing dynamic workplace models which will actively support a combination of on-campus and remote work (within a state in which Harvard is registered to do business) where business and operational needs allow. You and your manager will discuss the best schedule based on your role and operational need. If your role allows for remote work, please note that all remote work must be performed within a state in which Harvard is registered to do business (CA (Only Exempt), CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT, and WA). Please also note that Harvard will withhold each applicable state’s required tax and other withholdings from your paycheck for the time you work there.
The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.
We regret that the Harvard Graduate School of Education does not provide Visa sponsorship.
Qualifications
Basic Qualifications:
- 3 or more years of related experience required, which should include customer service or sales. Education beyond High School may count towards experience. Proficient with Microsoft Office suite applications, including Word, Excel, and PowerPoint. Comfort and experience with web-based applications. Experience providing customer service in a high-volume, service-oriented environment.
- Availability to work overtime during peak times.
- Any candidate wishing to be considered must supply a cover letter in addition to a resume. Please upload as one document
Additional Qualifications and Skills:
- BA/BS preferred
- Works in both collaborative and self-directed situations.
- The candidate must have high standards in terms of quality of work, attention to detail, plus organizational and communication skills.
Skills:
- Demonstrated ability to resolve a wide range of issues from inquiries, participants and other stakeholders with sensitivity, discretion, and accuracy.
- Proven ability to stay organized and multi-task with shifting priorities and interruptions; demonstrated ability to work effectively under deadline pressure and as part of a team; ability to work collaboratively.
- Excellent interpersonal, verbal, and written communication skills. Must be comfortable communicating with educators via phone, email, Zoom, and in-person meetings.
- Knowledge of Harvard and/or professional education preferred.
- Higher education or school system experience a plus. Experience working with Salesforce CRM a plus.
Additional Information
- Standard Hours/Schedule: 35 hours per week
- Compensation Range/Rate (including Shift Differential if applicable): $64,000 - $68,000 commensurate with experience
- Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
- Pre-Employment Screening: Identity
Other Information:
Harvard University offers an outstanding benefits package including:
- Time Off: 3-4 weeks paid vacation, paid holiday break, 12 paid sick days, 12+ paid holidays, and 3 paid personal days per year
- Medical/Dental/Vision: Excellent and affordable medical, dental & vision plans, with coverage beginning as of an employee's start date
- Retirement: University-funded retirement plan with full vesting after 3 years of service
- Tuition Assistance & Reimbursement Programs: $40 per class at the Harvard Extension School, discounted options through participating Harvard graduate schools, and reimbursement options for accredited schools outside of Harvard.
- Transportation: 50% discount on MBTA passes, as well as additional options (rideshare, biking, etc.) to assist employees in their daily commute.
- Wellness & Professional Development: Programs and classes at little or no cost, including stress management, hard & soft skills development, career planning, massages, nutrition, meditation, and complimentary health services. Additionally, access to Harvard athletic facilities, libraries, campus events -- and many discounts for various cultural and leisure activities throughout metro Boston.
HGSE is a diverse community of learners, teachers, and employees who are passionate about changing the world through education and striving for maximum impact in the field of education.
HGSE Human Resources values diversity in all forms and believes that each employee brings a set of diverse experiences and identities to the workplace that makes us stronger, encourages innovation, and enhances our collective contributions. We continue to develop and support a workforce that reflects the diversity of those we serve; fosters an environment that allows everyone to belong and to bring their best self to work; and creates the conditions that empower employees to contribute their full potential to advancing the work of the school.
We do this by:
About the Harvard Graduate School of Education
Many choose to work at the Harvard Graduate School of Education because they believe in our mission and are excited by our vision for the future. We have a reputation as a great place to work, for our excellent leadership, and we are a strong community that values diversity. For more information about HGSE, its programs, research, and faculty, please visit: www.gse.harvard.edu
- Hiring and retaining staff reflecting the diversity of those we serve
- Providing employees opportunities to learn, grow, and be challenged
- Reviewing and ensuring fairness and equity in HR practices and policies including but not limited to hiring, promotion, and compensation
- Developing strong relationships and partnerships internal and external to our community to advance diversity and inclusion
- Communicating transparently and respectfully; and
- Fostering an inclusive, respectful, and professional work environment
Work Format Details
This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and Ranges
This position is salary grade level 055. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.
Benefits
Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:
- Generous paid time off including parental leave
- Medical, dental, and vision health insurance coverage starting on day one
- Retirement plans with university contributions
- Wellbeing and mental health resources
- Support for families and caregivers
- Professional development opportunities including tuition assistance and reimbursement
- Commuter benefits, discounts and campus perks
Learn more about these and additional benefits on our Benefits & Wellbeing Page.
EEO/Non-Discrimination Commitment Statement
Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.
Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.