Analyst, Fidelity Digital Assets® Account Manager
Job Description:
The Role
Fidelity Digital Assets® is an exciting new business unit that is focused on bringing emerging concepts to life in the digital asset arena and delivering those solutions to Fidelity clients and prospects. The Account Opening and Maintenance team accurately sets up and maintains accounts, in several systems, for all Fidelity Digital Assets®’s product offerings. To be effective, you will work closely with the Client Service team, Custody Operations, Execution Services, Implementation Managers, and the technology team to ensure client requirements are met. With your knowledge and commitment, you will become a collaborative and resourceful member of the Fidelity Digital Assets® team, sharing best practices and driving successful results.
The Expertise and Skills You Bring
Strong attention to detail & analytical skills
Willingness to learn and understand procedures and controls
Willingness to learn how to support testing in UAT & Production environments
Relationship building skills across team, business units, and global peers
Strong process management & decision-making skills
Your excellent interpersonal, verbal, and written communication skills
Your ability to work well on global teams and in fast-paced, cross-collaborative environments
Your ability to think ahead, anticipate questions, plan for contingencies, and find alternative solutions
Your success in navigating and thriving in a dynamic, growing new business
Be analytical and possess good problem-solving skills while maintaining good attention to detail
Be motivated and show desire to learn about the business and new technologies
Participating in various projects and operational improvement initiatives focused on improving the existing workflow, quality, efficiency, and policy & procedures
Delivering superior results quickly and efficiently, utilizing effective time management skills
Driving innovation through curiosity and comprehensive understanding of business processes and challenges
Note: Fidelity is not providing immigration sponsorship for this position
The Team
The Account Opening and Maintenance team processes new account applications and maintenance forms for Fidelity Digital Assets®. We provide a valuable service to our customers by helping to maintain the firm’s reputation for quality and by driving high satisfaction and efficiency for both the client and Fidelity Digital Assets®. We prioritize and handle critical issues/exceptions that are received from Client Service Managers or Implementation Managers and participate in a monthly process to generate and distribute Account statement and Invoices driving high satisfaction and efficiency for both the client and Fidelity Digital Assets®.
The base salary range for this position is $48,000-91,000 USD per year.Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.