Analyst-Governance Operations (Colleague Experience Group)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Colleague Experience Group (formerly HR) is focused on providing a great colleague experience every day. Our mission is to obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. Within CEG, the Colleague Services (CS) organization plays a critical role in providing outstanding services, capabilities, data, and insights to enable that great colleague experience. The organization builds and operates products and services to enable CEG and the business.                        

This role sits within the Colleague Services function and serves as the primary point of contact for the Managed Service Provider (MSP) program, which supports the onboarding and management of temporary labor across the enterprise.

The individual in this role will be responsible for driving best-in-class vendor performance, ensuring adherence to contractual terms, and maintaining strong risk management and control practices. This position requires close partnership with internal stakeholders and external vendors, a strong operational mindset, and the ability to navigate a fast-paced, highly regulated environment.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

• Serve as the primary relationship owner for a Managed Service Provider, supporting the onboarding and ongoing management of temporary labor.
• Support Third-Party Lifecycle Management (TLM) activities, ensuring compliance with enterprise standards and policies.
• Provide day-to-day operational support and troubleshooting for issues within the MSP program.
• Partner closely with cross-functional stakeholders, including General Counsel's Organization (GCO), Global Supply Management (GSM), Technology, and Control Management.
• Monitor vendor performance, ensure policy adherence, and oversee service level agreements (SLAs).
• Review and approve vendor invoices; investigate and resolve invoicing or payment discrepancies.
• Prepare and run monthly accruals in partnership with Finance.
• Execute PRSA/RCSA testing and support broader control and audit activities as required.
• Support risk management capabilities and controls within CEG to drive process excellence and operational resilience.

Minimum Qualifications

• Excellent communication skills, both written and verbal.
• Demonstrated ability to work autonomously and adapt quickly to shifting priorities, ambiguity, and change.
• Strong analytical skills with the ability to identify root causes and implement effective solutions.
• Proven organizational skills with strong attention to detail and the ability to manage multiple priorities simultaneously.
• Ability to work effectively in a fast-paced, complex environment with tight deadlines.
• Strong relationship-building skills and ability to collaborate across teams and geographies.
• Proficiency in Microsoft Excel and PowerPoint.

Preferred Qualifications

• Experience managing external partners or vendors.
• Familiarity with contractor onboarding processes and the contractor management lifecycle.
• Proven project management skills with the ability to manage and deliver multiple complex items simultaneously. 

  Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.