Analyst, Quality

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

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Time Type:

Full time

Department:

Quality

All Locations:

10 Gove Street – Taylor Building, 151 Orleans Street, 20 Maverick Square – Cradock Building, 300 Ocean Avenue – Revere, 79 Paris Street

Position Summary:

NeighborHealth is seeking an experienced Quality analyst. This role is ideal for a professional with deep expertise in data management, EMR (Epic) reporting, dashboard build and management, data analysis, and Quality/Process improvement, with an ability to work collaboratively in cross-functional teams and translate data into actionable steps.

The Quality Analyst plays a key role in advancing the health center’s strategic projects on quality, population health, and performance improvement. This position is responsible for collecting, validating, analyzing, and reporting clinical and operational data to support organizational priorities. Working closely with senior leadership, the analyst produces dashboards, supports UDS and regulatory reporting, and provides actionable insights that drive improvements in patient outcomes and overall performance.

The successful candidate will be able to perform the following responsibilities:

Quality Measurement & Reporting

• Develop, maintain, and analyze quality performance reports including UDS, HEDIS, PCMH, CMS, and internal quality measures.
• Extract, validate, and manage data from Epic using Reporting Workbench and other internal reporting tools.

What You’ll Bring

• Bachelor’s degree in Public Health, Healthcare Administration, Data Analytics, or related field.
• 1–3 years of experience in healthcare quality, data analysis, or population health.
• Strong proficiency in Microsoft Excel.
• Experience with data visualization (charts, graphs, dashboards).
• Familiarity with quality improvement methodologies.
• Knowledge of SQL.
• Experience with Epic Reporting Workbench, Slicer Dicer, or other Epic reporting tools.
• Understanding of UDS, HEDIS, PCMH, and other clinical quality metrics.

Preferred

• Epic Cogito certification.
• Experience working in an FQHC or community health center environment.
• Additional experience with other reporting/analytics tools.
• Demonstrated background supporting population health and value based care initiatives.

• Produce monthly and quarterly dashboards aligned with organizational quality priorities.
• Track performance against quality goals and communicate updates to leadership and operational teams.

Data Analysis & Visualization

• Clean, organize, and analyze large datasets using Microsoft Excel and other tools.
• Create clear, compelling charts and visualizations to support data-driven decision making.
• Identify patterns and trends; collaborate with teams to design actionable and measurable improvements.

Quality Improvement Support

• Participate in quality initiatives using PDSA cycles, root cause analysis, workflow mapping, and related methodologies.
• Support clinical and operational teams with data validation and monitoring intervention outcomes.
• Assist in documentation and reporting for PCMH and accreditation requirements.

Operational & Clinical Support

• Support population health activities including panel management, care gap reporting, and related analytics.
• Provide routine and ad‑hoc data analysis for clinical and administrative teams.
• Conduct ongoing audits and validation to maintain high standards of data integrity.

Other Duties:

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail toHRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.