Job Description and Requirements
The Asset Protection Specialist will have the ability to work a hybrid schedule (remote/onsite) after a period of training and performance evaluations (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1Ikea-RBFCU Pkwy, Live Oak, Texas 78233.
Bilingual in Spanish and English?Candidates can earn an additional $2.00 differential upon the successful completion of the RBFCU Bilingual Spanish/English certification.
The Asset Protection Specialist provides quality assistance to members by phone, email and secure message. Process a variety of specialized transactions and inquiries in accordance with policies and procedures to include account review for returned checks, assist with general department and branch questions for deposit accounts in a negative status, identity theft program and the negative deposit account charge off program. Conducts all duties in a manner intended to enhance the image and growth of the Credit Union.
Responsibilities:
- Provide professional and quality service to members, non-members and co-workers by phone, email, and secure message.
- Process or research standard and specialized inquiries and transactions. These specialized inquiries/transactions include but are not limited to: right of offset, charged off recoveries, returned check deposits, and product reports.
- Maintain a professional disposition while handling difficult member situations. Include appropriate people in decision making, escalating issues as appropriate. Utilize skills to recommend solutions for issues. Accept responsibility and follow through on commitments.
- Use cognitive judgment to identify, analyze and address all inquiries while maintaining current working knowledge of RBFCU policies and procedures and regulatory laws.
- Job requires teamwork and dedication to developing strong relationships with coworkers.
- Ability to communicate, multitask and operate contact center phone, email, and chat systems in a fast pace, high volume environment.
- Strive to meet or exceed department goals and objectives through key performance indicators and core values.
- Display ownership, accountability, and analytical real time decision-making that directly impacts member interactions and accounts.
- Ability to conduct meetings pertaining to department processes and products.
- Maintain accurate and applicable applications to access resources as needed to effectively and efficiently assist members.
- All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).
Requirements:
- High School Diploma or GED
- Some Financial Institution experience
- Type and 10-key by touch
- Proficient in utilizing PC, software and other office equipment
- Strong communication and interpersonal skills
- Ability to provide superior service through both written and oral channels
- Punctuality and good attendance are important
- Must be able to work a flexible schedule from Monday-Saturday
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.