Assistant Community Manager/ Compliance Specialist
Full Time
At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.
The Compliance Specialist is responsible for managing all aspects of affordable housing programs. This position approves all affordable housing applications and lease files to ensure compliance with local laws and lender requirements. The position prepares and submits all reports associated with affordable housing. The position may assist with sales and marketing of both affordable and market rent homes as needed.
- Certifies new applicants for the tax credit or other affordable program in order to determine eligibility.
- Interviews households to ensure that the questionnaire(s) are completed fully and to obtain all verifications, certifications, and affidavits. Verify all income and assets, review documents for completeness and accuracy and clarify information, if necessary. Prepare calculation of income worksheets and calculation of income from assets. Ensure corrections are made timely and that the certification is approved and completed on time.
- Tour prospective households through the community and the available units. Move in households if deemed eligible. Enter the information into the management software system.
- Processes annual re-certifications for the in-place AHP tax credit households. Interviews households to ensure that the questionnaire(s) are completed fully and to obtain all verifications, certifications, and affidavits. Compares current information to the previous year. Verifies all income and assets, reviews documents for completeness and accuracy and clarifies information, if necessary. Prepares calculation of income worksheets and calculation of income from assets. Enters the information into the management system. Ensures corrections are made timely and that the certification is approved and completed on time.
- Gives direction to and mentors leasing consultants assisting with files during the certification and Re-certification process. Reviews all files.
- Gives guidance during the certification process to determine eligible.
- Meets with all agencies during audits of the community. Prepares paperwork and reports requested by the agencies and follows up with corrections and submissions/findings from the audit.
- Ensures that all affordable housing program requirements and applicable HUD/Agency regulations are monitored regularly and are in full compliance with appropriate regulatory agreements and agencies, including waiting list, certifications, re-certifications and other reporting requirements. This includes managing and mitigating vacant units.
- Maintains overall compliance of AHP files. Ensures that files contain authentic and proper signatures, dates and data. Obtains timely compliance department renewal of all resident certification and re-certification. Oversees and ensures timely input, proper use and full utilization of on-site PC-based property management software systems including training of new associates and ongoing training of property associates.
Education and/or Experience
- High School diploma or equivalent (GED), Bachelor’s degree or related experience preferred
- Prior affordable housing compliance experience
- Commitment to, and passion for, providing outstanding customer service
- Strong communication skills
- Multi Family or related property management experience, retail sales or hospitality experience
Skills/Specialized Knowledge
- Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication.
- Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software.
- Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division.
- Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices.
- Capable of travelling between all communities in the region.
- Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked.
Mill Creek is an Equal Opportunity Employer