At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Global Merchant & Network Services primarily focuses on the businesses that accept our cards. We bring together the businesses that manage and evolve the company's relationships with the millions of merchants around the world that accept American Express, as well as the team that runs the company’s payment network and manages bank partnerships globally.
Network & Acquirer Solutions (NAS) drives the development of new payment services and products for the American Express Global Network Issuers, Acquirers and Merchants and is responsible for the operation of the payment network, safely and securely processing more than ~$1.7 trillion in transaction volume globally each year.
The Global Network team is a critical part of the NAS organization. Our remit spans the maintenance of existing functionality, the development of new products and services, operating the Network and managing the end-to-end partner lifecycle. Our solutions deliver value to American Express’ Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express’ issuers, acquirers and merchants.
About the Role
The Contactless Growth (Transit, SoftPOS, QR) team is responsible for defining and scaling use cases which drive everyday spend on the Network. Reporting to the Manager, Contactless Growth – Transit, this is an exciting opportunity for a talented product associate to join a new team focused on defining and scaling emerging use cases. This role will be responsible for the business development and enterprise strategy for our Global Transit “Tap & Go” product.
Primary Responsibilities:
- Support the product vision, strategy, and roadmap for our Global Transit “Tap & Go” product.
- Assist in developing the business case for new products or features.
- Assist in the research of regulatory developments and provide preliminary input on analysis of potential implications to existing Products.
- Support in the documentation of as-is processes for product management, product enhancements, key findings and standard methodologies.
- Support in the creation and maintenance of the product backlog, prioritizing features and establishing timelines for product releases. Partner closely with analytics team to provide input and prioritize analytics requests.
- Collaborate with cross-functional teams including Product, Technology and other adjacent stakeholders to gather and document product requirements and to ensure timely delivery of product features, following agile development methodologies.
- Assist in the identification of technical gaps and collaborate with broader teams to facilitate resolution risks, opportunities and changes tied to product management initiatives and processes. Maintain core critical metrics
- Understands competitive and internal positioning for the product through internal and external market research.
- Use analytical abilities and strategic perspective to identify trends & recommend solutions that will help improve the user experience.
- Regulatory Compliance and Industry Trends: Stay informed about regulatory requirements and ensure that our products comply with applicable laws and regulations, whilst maintaining a pulse on industry trends to shape the direction of product features and capabilities.
Skills Required
- Agile Methodologies
- Communication Management
- Feature Prioritization
- Market Analysis
- Product Development
- Product Road mapping
Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions
Salary range
- $60,000 - $110,000