Associate Director, Field Medical & Access Platform Strategy

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Position Summary

The Associate Director – WW Field Medical & Access Platform Strategy is a key position in the WW Field Excellence team. The role will influence and oversee the development/evolution of an integrated and seamless customer engagement platform for Field Medical and Access teams globally. This role will be responsible for driving the strategy and evolution of our Field CRM platform from a medical and access perspective, which will include the creation of roadmaps, standards, operating models, and measurement in coordination with matrix partners.

Key Responsibilities:

Cross-Functional Collaboration & Stakeholder Engagement

• Drive robust collaboration between Medical, Access, and Field teams by leading change management initiatives and facilitating transparent communication through stakeholder forums, roadmaps, and capability overviews.
• Engage cross-functional stakeholders including US Sales, Medical, MAX teams, Global ITBP’s, WCx, Medical Excellence, to ensure alignment and shared ownership of platform strategy and execution.

Medical and Access Integration

• Ensure Medical and Access requirements are proactively incorporated into platform roadmaps and operational models by resetting and communicating end-user expectations, and redefining release and prioritization processes.
• Collaborate with Medical Affairs to align platform capabilities with scientific engagement strategies, ensuring compliance with standards.
• Support Access teams by integrating platform functionalities that facilitate payer and access stakeholder engagement.

Global Governance & Data-Driven Decision-Making

• Lead the measurement of platform utilization, adoption, and impact through analytics and insights, supporting continuous improvement and informed decisions on retention or decommissioning of capabilities.
• Partner with BI&T colleagues, and other matrix partners (TAs, Markets, Commercial, Clinical, Procurement, Compliance) to optimize platforms for exceptional user experience and compliance.

User Experience & Platform Optimization

• Identify and align on user experience (UX) changes for current and future CRM platforms, leveraging advisory boards and FIT teams to document business requirements and drive platform evolution.
• Maintain translation of business to technical translation ownership for platforms and channels used for Field Medical and Access Engagement with HCPs, ensuring platforms are optimized for usability, compliance, and stakeholder value.

Organizational Alignment & Vendor Management

• Serve as a subject matter expert, interfacing globally to understand business needs, educate teams on available capabilities, and drive alignment on strategic direction.
• Manage vendor relationships to influence platform evolution and ensure future roadmaps support business needs.
• Maintain strong partnerships with Field Excellence & Platform Strategy colleagues to ensure consistency in stakeholder messaging and engagement.

Qualifications & Experience

• Candidate should possess a bachelor's degree and 7+ years of experience focused on Field Platforms, including strategy/roadmaps, op models, execution, and Innovation.
• Experience interfacing with different levels of organization
• Proven track record of coordinating and collaboration across multiple teams to prioritize varying business objectives and drive action to meet business requirements; recognized as an SME with credibility in conflict management and expectation management.
• Proven track record of planning, prioritizing, and driving new and evolving capabilities within a complex organization.
• Development/execution through effective project management and internal negotiation skills to build consensus and manage expectations.
• Prioritize a wide range of tasks with an understanding of the big picture and inter-dependencies across processes and systems.
• Provide architectural, solution and oversight for multiple projects at a time, including sharing expertise on standards, guidelines, and design patterns for platforms, based on industry best practices.
• A proven track record of leading and working with complex, multidisciplinary talent teams in new endeavors and delivering solutions.
• Strong oral, written, and interpersonal communication skills
• Experience working in the pharmaceutical or healthcare industry preferred.
• Experience working with commercial and medical/R&D business partners preferred.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Compensation Overview:

Princeton - NJ - US: $174,760 - $211,768 


The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.

Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/.

Benefit offerings are subject to the terms and conditions of the applicable plans then in effect and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support. Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility. Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.