Job Description:
Associate – Transfer Agent Operations
Westlake, TX, Jersey City, NJ
The Role:
Fidelity Stock Transfer is looking for an Associate to be part of an innovative team supporting our next-generation transfer agent operations. In your capacity, you will help foster productive customer interactions and help solve our customers’ business challenges while pairing with our new technology and our passion for excellent customer service.
As a transfer agent associate, you will be part of a cross-functional team helping to map out existing operational processes, articulate customer pain points, identify best practices and together, imagine new ways to manage registered securities.
Responsibilities include:
Ensure quality standards are enforced, met and compliant with regulatory mandates
Apply department call model, policies, and procedures to evaluate interactions
Critical thinking and ability to analyze data for trends
Comply with all policies and procedures related to all aspects of TA Operations
Ensure all key daily duties are performed timely and accurately
Demonstrate a collaborative mindset aligned with process improvement, efficiencies and risk mitigation
Assist management in coaching and training of associates as needed
Other duties as assigned by management
The Skills and Knowledge You Bring:
You are highly motivated, learn quickly and perform well under pressure and in a fast-paced environment
You can demonstrate strong communication skills and are client focused
Effective problem solving and decision making
Risk mitigation through policy and procedural understanding
You can multitask and prioritize requests and deliver timely and accurate solutions to clients and shareholders
You can thrive in a team environment and demonstrate a willingness to assist other team members
You bring intellectual curiosity and are committed to continuous learning and personal development
Getting involved in new assignments, projects, and activities within the role in the Fidelity community is something you strive for
Position requirements:
College Degree required and/or 0-3 years experience in Financial Service or Transfer Agent Operations
Proficiency with Microsoft office Word, Excel and other basic knowledge of other products within suite
Effective written, verbal and listening skills
Strong problem solving and decision-making skills
The Team:
We are Fidelity Labs, Fidelity Investments’ in-house fintech incubator with a mission to build new businesses to drive growth for Fidelity. We seek to shape the future of our industry by building new products and services to improve the lives of the diverse set of customers, businesses, and financial institutions we serve.
Fidelity Labs is a dynamic workplace that combines the best parts of startup life— building from scratch, adapting quickly, and moon-shot ambition—with the scale and stability of an industry leader. We provide a safe space for startup teams to explore new business ideas, quickly test them with customers, and scale the most promising concepts within an existing business unit, or as a new venture. Learn more at labs.fidelity.com.
The base salary range for this position is $48,000-91,000 USD per year.Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.