Associate, Transfer Agent Operations

Job Description:

Associate – Transfer Agent Operations

Westlake, TX, Smithfield, RI, Jersey City, NJ

Note: Fidelity will not provide sponsorship for this role.

The Role:

Fidelity Stock Transfer is looking for an Associate to be part of an innovative team supporting our next-generation transfer agent operations. In your capacity, you will help foster productive customer interactions and help solve our customers’ business challenges while pairing with our new technology and our passion for excellent customer service.

As a transfer agent associate, you will be part of a cross-functional team helping to map out existing operational processes, articulate customer pain points, identify best practices and together, imagine new ways to manage registered securities.

Responsibilities include:

• Ensure quality standards are enforced, met and compliant with regulatory mandates

• Apply department call model, policies, and procedures to evaluate interactions

• Critical thinking and ability to analyze data for trends

• Comply with all policies and procedures related to all aspects of TA Operations

• Ensure all key daily duties are performed timely and accurately

• Demonstrate a collaborative mindset aligned with process improvement, efficiencies and risk mitigation

• Assist management in coaching and training of associates as needed

• Other duties as assigned by management

The Skills and Knowledge You Bring:

• You are highly motivated, learn quickly and perform well under pressure and in a fast-paced environment

• You can demonstrate strong communication skills and are client focused

• Effective problem solving and decision making

• Risk mitigation through policy and procedural understanding

• You can multitask and prioritize requests and deliver timely and accurate solutions to clients and shareholders

• You can thrive in a team environment and demonstrate a willingness to assist other team members

• You bring intellectual curiosity and are committed to continuous learning and personal development

• Getting involved in new assignments, projects, and activities within the role in the Fidelity community is something you strive for

Position requirements:

• College Degree required and/or 0-3 years experience in Financial Service or Transfer Agent Operations

• Proficiency with Microsoft office Word, Excel and other basic knowledge of other products within suite

• Effective written, verbal and listening skills

• Strong problem solving and decision-making skills

The Team:

We are Fidelity Labs, Fidelity Investments’ in-house fintech incubator with a mission to build new businesses to drive growth for Fidelity. We seek to shape the future of our industry by building new products and services to improve the lives of the diverse set of customers, businesses, and financial institutions we serve.

Fidelity Labs is a dynamic workplace that combines the best parts of startup life— building from scratch, adapting quickly, and moon-shot ambition—with the scale and stability of an industry leader. We provide a safe space for startup teams to explore new business ideas, quickly test them with customers, and scale the most promising concepts within an existing business unit, or as a new venture. Learn more at labs.fidelity.com.

Certifications:

Category:

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.