Billing Assistant

HYBRID POSITION. Must be able to work in office one to two days per week.

DUTIES AND RESPONSBILITIES:

• The Billing Assistant will update electronic remittances and retrieve paper remittances from insurance company portals, which will be entered into the revenue cycle management system in preparation for payment posting and staff utilization.
• Maintain all hard-copy files for the Billing Department and ensure accuracy and completeness of same.
• Scan all necessary documents into the electronic revenue cycle management system timely and accurately. Dispose of hard copies of documents as appropriate.
• Distribute all incoming external mail and interoffice communications to the appropriate individual(s).
• Assist the billing staff in performing day-to-day functions of the department efficiently and effectively.
• The Billing Assistant will perform clerical duties related to revenue cycle functions as assigned, which may include, but not be limited to CARF auditing, and miscellaneous internal audits as requested.
• The Billing Assistant will accurately update accounts sent to collections based on the reports received from the third-party collections company.
• This job description reflects management’s assignments of essential functions; it does not prescribe or restrict the task that may be assigned.

PHYSICAL REQUIRMENTS:

The physical and mental demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift up to 25 pounds
• Will need to sit, stand and type for extended periods of time
• Flexibility to work on campus and remotely as requested
• Personal home computer required

EDUCATION / EXPERIENCE QUALIFICATIONS:

• High school diploma or equivalent required
• The Billing Assistant position requires 2 years’ prior experience in an administrative role that includes data entry, phone system management, clerical process functions and other general duties, preferably within a billing department
• 1 year of experience working with an electronic billing system preferred
• If in recovery, 1 year of continuous sobriety preferred

KNOWLEDGE, SKILLS AND ABILITIES:

• The Billing Assistant must possess excellent customer service skills and have a pleasant phone manner.
• Strong technical knowledge and proficiency with computer software systems, specifically Microsoft Office Suite products such as Outlook, Excel, and Word, as well as exposure to database management systems.
• The Billing Assistant must be skilled at working under pressure and responding to multiple priorities simultaneously.
• Detail oriented with strong organizational skills.
• Ability to work as a member of a team and to proactively identify needs of the department.
• Creativity to identify possible changes to processes and procedures which lead to greater efficiencies.
• Capable of working independently, coupled with the ability to discern the need for escalation and intervention.