Care Navigator, OB

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

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Time Type:

Full time

Department:

OB/GYN

All Locations:

20 Maverick Square – Cradock Building

Position Summary:

NeighborHealth is seeking an OB Care Navigator to support pregnant patients by identifying health-related social needs (HRSN), addressing care coordination gaps, and connecting patients to clinical, behavioral health, and community-based services. This role is ideal for a mission-driven professional passionate about advancing maternal health equity and improving outcomes for underserved populations.

Who We Are

NeighborHealth, formerly East Boston Neighborhood Health Center, is one of the nation’s largest Federally Qualified Health Centers and the largest community-based primary care health system in Massachusetts, serving more than 120,000 people. We operate the fourth busiest Emergency Department in the state, the first and only behavioral health urgent care co-located with an ED and are recognized by the Health Resources and Services Administration as a National Quality Leader.

Since 1970, NeighborHealth has delivered high-quality, compassionate, and culturally responsive care that is open to all. We believe care is better in community. Through services spanning pediatrics, emergency care, behavioral health, and care for older adults, we support the whole person across their lifespan.

We do not just serve our community; we belong to it.

What You'll Do

The OB Care Navigator works closely with OB providers, multidisciplinary care teams, and community partners to ensure patients receive timely, culturally responsive, and coordinated care throughout pregnancy. The OB Care Navigator supports pregnant patients throughout pregnancy by addressing social, behavioral health, and care coordination needs to reduce barriers to care and improve maternal health outcomes.

The successful candidate will be able to perform the following responsibilities:

• Engage pregnant patients throughout pregnancy to assess health-related social needs (HRSN)
• Develop and document individualized care plans in collaboration with OB providers and the multidisciplinary care team.
• Educate patients on navigating healthcare services, insurance coverage, and community-based resources.
• Coordinate referrals and facilitate warm hand-offs to internal services and external community and legal partners.
• Track referral completion and conduct follow-up outreach to ensure patients successfully access needed services.
• Review reports to confirm patients missing initial prenatal and postpartum visits and communicate with perinatal teams regarding outreach
• Participate in weekly high-risk OB rounds to support case review, care planning, and follow-up.
• Document patient interactions, referrals, and outcomes accurately in EPIC.
• Collect and track screening and referral data to support quality improvement initiatives, reporting, and grant requirements.
• Collaborate with Information Technology and Population Health/Quality Improvement teams to support workflow improvements and documentation processes.
• Maintain accurate, standardized documentation to support HRSN care navigation workflows and quality improvement efforts.

Other Duties:

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What You’ll Bring

• Bachelor’s degree in healthcare related field required.
• Minimum of 1–2 years of experience in care navigation, community health, case management, or OB care coordination. Experience working with underserved populations.

• Strong interpersonal and communication skills, with the ability to build rapport across diverse teams.
• Exceptional problem-solving and conflict-resolution abilities.
• Ability to handle sensitive and confidential matters with professionalism and discretion.
• Proficiency in Microsoft Office Suite.
• The ability to work in a fast-paced environment.
• Spanish fluency strongly preferred; ability to communicate effectively with a predominantly Spanish-speaking patient population.

Work Environment & Physical Requirements

• This position operates in a professional office and clinic environment.
• Regularly required to sit, stand, walk, and use hands to operate a computer and other office equipment.
• Must be able to remain in a stationary position for extended periods while performing administrative and computer-based tasks.
• Must have adequate visual acuity, hearing, and manual dexterity to perform essential job functions.
• May occasionally move between clinic and administrative areas and be exposed to a typical clinical setting.
• Expected to follow all NeighborHealth and OSHA safety policies and procedures, including maintaining a safe and ergonomic work environment.

Hourly Rate: Starting at $24.15 per hour, and up to $36.50 based on relevant years of experience.

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail toHRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.