Clerk Function Technician 1

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$25.34 - $31.03 Hourly

Department:

Department of County Management (DCM)

Job Type:

Regular Represented

Exemption Status:

United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):

September 07, 2025

The Opportunity:

We have two Clerk Function Technician 1 (Assessment & Taxation Technician 1) positions open.

• Clerk Function Technician 1 (R-18252)
• Bilingual Clerk Function Technician 1 - Spanish (R-18253)

If you are interested and qualified, please apply for one or both to be considered for each recruitment.

Overview

This position will close when we receive the 150 applications OR Sunday, September 7, 2025, at 11:59 PM, whichever comes first. Please apply without delay, as this announcement may close at any time.

About the Position

As a Clerk Function Technician 1 (Assessment & Taxation Technician 1) for the Customer Relations team, within the Division of Assessment, Recording and Taxation (DART), you will provide sincere and authentic customer service to the public to internal customers, responding to a wide variety of questions related to clerk functions and provide backup support to the property tax and ownership team functions.

Responsibilities include:

This is not intended to be an all-inclusive list of responsibilities

• Assist customers on the phone, through email, and at a public count with general inquiries relating to marriage license, domestic partnership registrations, recording documents and the Property Value Appeal Board (PVAB)
• Record documents in person and electronically
• Cash handle; collect processing fees and balance drawers daily
• Ensure security with a cash drawer, ensuring it’s locked when not in use and maintaining awareness of key location at all times
• Verify marriage license in preparation for delivery to State Vital Records, errors resolved by phone call or letter
• Create and maintain permanent index of recorded documents; scanning and recording them
• Create packets to be provided to customers
• Assist with scanning and data entry
• Utilize multiple software systems and office equipment
• Provide back-up support to the other functional areas of the DART Customer Relations Unit

Ideal Attributes:

• Strong drive for excellent customer service
• Demonstrate a strong commitment to providing an inclusive and equitable experience to a diverse customer population and those you work with

Who We Are and What We Do:

This position will be a part of the Division of Assessment, Taxation and Recording (DART), within the Department of County Management (DCM). In the DCM, the public service we carry out is essential to the operation of Multnomah County as a government, as well as an employer. DART strives to ensure the stability and quality of life for our community by providing local government with the revenues necessary to fund essential services. We pride ourselves on providing reliable, responsive, personal service to the public and our co-workers. As a team, we are committed to being good stewards of public resources while creating a safe and inclusive environment for employees, customers, and the communities we serve.

“The primary role of DART staff members is to carry out the functions of the Assessor’s Office in a manner that is friendly, respectful, resourceful and willing in order to create an environment of safety, trust and belonging for all.”

To Qualify

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.

Minimum Qualifications/Transferable Skills*:

• Equivalent to the completion of the twelfth grade
• Two years of experience servicing the public and/ or providing customer service to include problem solving responsibilities
• Background check: All finalists must pass a criminal records check

Preferred Qualifications/Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Experience providing customer service in a public service or government environment while following established rules, laws and regulations
• Experience de-escalating customer concerns in-person, email or over the phone
• Additional specialized experience, including the application of laws, policies and procedures is desirable
• Experience in cash handling and fee collection with minimal shortages
• Data entry with high accuracy

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

Screening and Evaluation

The Application Packet: Your completed application must include the following items:

• A completed online application.
• A resume that contains your relevant experience and education. Please be sure your resume includes the following for each employer: name of employer, location, dates of employment, your title, a brief summary of your responsibilities, and if applicable the number of employees under your supervision.
• A cover letterthat expands on your resume and addresses
  • why you are interested in this position and;
  • demonstrates how your experience and skill set aligns with the minimum and preferred qualifications listed.

Note: The application, resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement. Please be thorough, addressing how you meet the minimum and any preferred qualification listed, as these materials may be scored and determine if you move forward in the process.

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications: We may do an additional preferred review, phone screen, and/or send out additional supplemental questions to identify those highest qualified.
• Consideration of top candidates: We will consider qualified candidates in order of rank and score from the list of eligible candidates. This may include panel interview(s), a hiring interview, and/or additional testing to determine the best candidates for a position.
• Background check and reference checks: All finalists must pass reference checks and some departments may require a criminal records check.

Additional Details

This recruitment may be used to fill full-time, part-time, temporary, limited duration and on-call positions.

Type of Position: This is an hourly, represented position that is eligible for overtime.

Schedule: Monday - Friday; There may be some flexibility with scheduling, and daily start and end times.

Work Location: This position works onsite at the Multnomah Building, 501 SE Hawthorne Blvd, Portland, OR, 97214.

Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our benefits website.

Equal Pay Law: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

Serving the Public, Even During Disasters

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit theDisaster Service Worker Informationpage.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Jessi Rhodes

Email:

jessi.rhodes@multco.us

Phone:

+1 (503) 9888396 x88396

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:

6450 - Assessment & Taxation Technician 1