Supplyforce
The Client Services Specialist provides complete transactional support for their assigned client package. This position is the central point of contact for both the client and supplyFORCE team members for transactions including but not limited to quotations, orders, and expedites. The Client Services Specialist will have the authority to make independent decisions regarding all aspects of their assigned clients. This is a hybrid position requiring Tuesday and Thursday in-office at the King of Prussia location. Shifts available between 7AM-6PM.
Key Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Manage communication with each client facility regarding open orders and expediting
- Manage client inquiries on the Hubspot platform timely and efficiently
- Manage the supplyFORCE sales process flow from RFQ to Collections
- Manage daily order processing in the ERP for all clients in assigned client package
- Resolve client issues with shipments and invoices (pricing, UOM, duplicate, etc.), including returns (RMA’s).
- Collaborate with Client AR to resolve invoicing issues
- Manage the entry of customer credit card information and provide corrected information as needed
- Provide support as needed to Sourcing Specialists in the delivery of on-demand sourcing, market baskets, and price file refreshes
- Maintain compliance with all procedures and work instructions
- Perform any other corporate duties and/or projects, as assigned, for the benefit of the organization
- Adopt and embrace the supplyFORCE CORE4: Character, Collaboration, Community, and Care (our culture program).
Experience
- Minimum of 2 years’ experience in purchasing, customer service experience preferred
- Experience in MRO, supply chain, and/or industrial distribution preferred
- Effective written and verbal communication skills
- Very organized with attention to detail
- Ability to build and maintain professional relationships
- Excellent problem-solving and critical thinking skills
- Ability to work independently and efficiently
- Proficiency with Microsoft Office tools with focus on Microsoft Excel, Outlook and Internet navigation
Education
- Bachelor’s degree (B.A.) from four-year college or university; or two years related experience and/or training; or equivalent combination of education and experience.
Physical Demands
- Remain in a seated position for extended periods
- Repetitive motion such as typing or using a computer for extended periods
- Periodic standing or walking within office environment
Salary Range: $52,000-$57,000
About supplyFORCE
supplyFORCE delivers multi-category MRO (maintenance, repair, and operating) supply chain solutions to Fortune 1000 companies. Our member network of 200+ distributors with more than 2500 branch locations, support each customer plant location with local inventory and best-in-class services at the lowest total cost.
supplyFORCE offers a competitive salary and benefits package that includes:
- Medical, dental, vision, and prescription drug coverages
- Flexible Spending Account or Health Savings Account
- 401(k) contributions and fully vested company match
- Company paid STD, LTD and Group Life insurance
- Voluntary Life and AD&D coverage available
- Voluntary ancillary coverages for hospital, accident, and critical care
- Employee Assistance Programs
- Tuition reimbursement
- Referral Bonus
- Generous Paid time off (PTO) and holiday schedule
supplyFORCE is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, protected veteran status, disability status, or any other characteristic protected by federal, state, or local laws.
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