Client Success Manager

Client Success Manager

Who are we?At Leadership Connect, we believe that relationships are everything in business and in life. Founded by two former CEOs of S&P 500 companies and a former presidential press secretary, our premier information service is built for developing relationships that impact decisions in government, business, and media. Utilizing deep research expertise and cutting-edge technology, we help our clients win business and influence policy across various specialties and verticals. We are a close-knit team dedicated to helping each of our users make a difference.

About the Role

Leadership Connect is hiring a Client Success Manager to lead user engagement and accelerate product adoption across an assigned set of accounts. The role is built around proactive, high-touch outreach — deepening relationships with users, driving consistent usage, and translating our capabilities into outcomes that matter to each client. Over time, there is an opportunity to take on broader account responsibility.

This role is based in Washington, DC, and reports to the Senior Director, Client Success.

Core Functions of the Role:

• Run proactive, multi-channel outreach (email, phone, video, and in-person) to drive consistent product usage across your assigned accounts

• Lead onboarding and ongoing enablement sessions that translate Leadership Connect’s capabilities into measurable client outcomes

• Build durable relationships with day-to-day users, power users, and executive sponsors across each account

• Monitor usage signals, surface at-risk patterns early, and intervene with tailored re-engagement plans

• Serve as the product SME for your book, mapping the right workflows and use cases to each client’s goals

• Troubleshoot user challenges with creative problem-solving and a client-first mindset

• Partner cross-functionally with product, content, and sales to channel user insight into the roadmap and go-to-market strategy

• Grow over time into an account owner with responsibility for renewals and expansion

About You:

• 1–3 years of experience in a SaaS Client Success, Account Management, or sales role, with a track record of engaging users and driving adoption

• Comfort initiating outreach and steering conversations — equally confident over email, video, and in person, with excellent written and verbal communication

• Genuine curiosity about Leadership Connect’s market: government, large corporations, media, and non-profits

• Strong organizational and time-management skills; able to prioritize across a portfolio of accounts

• Proficient with a CRM, Salesforce preferred

• Thrives in a fast-paced environment and contributes to the development of new processes

What is it like to work here?We foster an environment that encourages all our team members to excel by offering competitive compensation for top talent. We believe in creating a friendly and enjoyable workplace, with regular team-building events, happy hours, and more. Transparency is key within our company, and we hold weekly town halls led by our CEO to address questions regarding business plans, product direction, and company goals. In addition, we provide flexible PTO policies to ensure you can enjoy your time outside the office and focus on your personal life. Everyone from full-stack developers to data scientists, former Hill staffers, and sales professionals help shape our in-depth people intelligence. There is never a dull moment in our Washington, D.C. headquarters. People come from all over the world to join forces at Leadership Connect. We currently have teams working remotely and in-office and often get together for rooftop happy hours, exploring a brand new office, and meeting all the new hires on our growing team. Want to join our amazing team? Benefits/Rewards:Awesome medical insurance planDental InsuranceLife & Disability insuranceFlexible spending accountsUnlimited PTO!Eleven Paid Holidays$3,000 Employee Referral ProgramEmployer contribution to 401(k) planRewards and recognition programs If you’re excited about this role but don’t meet 100% of the requirements, we still want to hear from you! Leadership Connect is committed to building a diverse and inclusive workforce where unique experiences are valued and everyone has the opportunity to contribute. Research has continuously shown that women and people of color are less likely to apply for jobs unless they meet all of the listed qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes. So, when applying to Leadership Connect we focus on evaluation based on key competencies needed for success in the position. We look forward to receiving your application! Leadership Connect is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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