Pleasant Hill, CA – Seeking Clinic Manager
Everybody Has A Role To Play In Transforming Healthcare
At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare’s most pressing challenges from the inside.
Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.
Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you.
The Opportunity
- Work closely with the Operations Manager and Director of Operations and their Physician Leader counterparts to ensure that expectations of the patients and providers are met.
- Adhere to clinic operating budget including projecting patient volumes, revenue, technical and professional fees, equipment expenditure, staff growth, and space needs.
- Analyze monthly financial and operational reports for statistical data on patient volumes, clinic production, and revenue.
- Collaborate with medical directors to determine and/or make recommendations on operating policy changes; developing, modifying, and executing policies that affect the immediate operations of the clinic.
- Decision making is highly revolved around resolving clinic operations issues that require data analysis or in-depth operational knowledge and can also be focused on potential future operations issues.
- Manage the program’s intake process, including screening of potential patients for clinical appropriateness, coordination with Patient Access and Managed Care Department, and communication with patients, families, and referral sources.
- Implement relevant EHR modifications and additional technologies to enhance quality and efficiencies with intake processes.
- Participate in marketing strategies to develop programs to enhance and further our competitive advantage.
- Develop and maintain relationships with healthcare providers, suppliers, and vendors.
- Maintain accurate patient records and ensure that patient information is kept confidential.
- Manage patient complaints and resolve conflicts between patients and staff.
- Oversee accounts payable, purchasing/inventory, payroll, billing, and collection functions for clinics.
- Oversee communication between the patients and billing office, including financial arrangements and charity care requests as needed.
- Conduct TMS sessions per psychiatrist protocols, ensuring proper coil placement, patient safety, and comfort throughout treatment.
- Educate patients on TMS therapy, address concerns, document progress in EHR, and schedule evaluations and follow-ups.
- Set up, calibrate, troubleshoot, and clean TMS equipment to ensure optimal performance and compliance, as needed.
- Manage clinic staff; responsible for recruitment, terminations, and managing performance.
- Manage recruitment, retention, training compensation, and performance management of all clinic support staff.
- Responsible for succession planning and career development of team.
- Responsible for identifying and discontinuing careless and negligent patient care due to staff skills, errors, faulty judgement, or inadequate processes, policies, and workflows specific to the clinic.
- Provide education and direction to frontline staff on the partnership’s direction, initiatives, and strategic plans.
- Lead monthly all-staff meetings and actively participate in ongoing provider meetings.
- Serve as frontline support in the absence of staff. This includes all patient communication, triage, documentation, administer Transcranial Magnetic Stimulation services and associated protocols.
- Oversee the clinic’s participation and compliance with all Vituity programs. Oversee quality and medical management programs for the clinic.
- Oversee maintenance of the clinic’s building, offices, and equipment.
- Ensure compliance with all regulatory agencies governing healthcare delivery and rules of accrediting bodies; must continually monitor operations.
- Stay updated on TMS advancements, participate in training programs, and follow all safety and regulatory guidelines.
Required Experience and Competencies
- Bachelor's degree in healthcare administration, business administration, or a related field required.
- Four (4) years of healthcare experience required OR an equivalent combination of education and experience that demonstrates attainment of the required competencies.
- Six (6) years of clinical experience required.
- Four (4) years of leadership experience in a healthcare setting and role required.
- Able to successfully navigate issues that impact providers, clinic operations, compliance, and business goals as well as understand their correlation and impact.
- Expected to use sound judgment and be able to recognize issues, or a pattern of issues, with policies and processes.
- Develop and maintain effective and professional relationships with patients, staff, and providers.
- Strong understanding of healthcare systems, regulations, and policies.
- Demonstrate knowledge about medical terminology, patient care, and clinical procedures.
- Able to effectively lead and manage a team of healthcare professionals.
- Strong understanding of financial management principles, including budgeting, forecasting, and revenue management.
- Excellent communication skills to interact with patients, staff, and other healthcare providers. This includes being able to communicate clearly and effectively both verbally and in writing.
- Must be highly organized and able to manage multiple priorities.
- Know-how and experience using technology and electronic health records (EHRs) to manage patient data and clinical operations.
- Able to identify and implement strategies to improve patient satisfaction and outcomes.
The Community
Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars.
- Monthly wellness events and programs such as yoga, HIIT classes, and more
- Trainings to help support and advance your professional growth
- Team building activities such as virtual scavenger hunts and holiday celebrations
- Flexible work hours
- Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more
Benefits & Beyond*
Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.
- Superior health plan options
- Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
- Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%
- Outstanding Paid Time Off: 3-4 weeks’ vacation, Paid holidays, Sabbatical
- Student Loan Refinancing Discounts
- Professional and Career Development Program
- EAP, travel assistance, and identify theft included
- Wellness program
- Purpose-driven culture focused on improving the lives of our patients, communities, and employees
We are excited to share the base salary range for this position is $70,072 - $88,590, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company’s annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details.
We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.
Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.
*Benefits for part-time and per diem vary. Please speak to a recruiter for more information.
Applicants only. No agencies please.