Clinical Manager-Hope Healthcare-After Hours Team

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Benefits day 1
Mileage reimbursement
Schedule-4-10 hours shifts-Friday, Saturday, Sunday and Flexible with 4th day

Role:
The Clinical Manager of Triage oversees the 24/7/365 teams of nurses providing telephonic support for patients and their families. The manager actively works with his or her team to cover all shifts and provides immediate back-up decision-making and support.

Qualifications:

• Bachelor’s degree in related field or an equivalent combination of education and experience
• Current Florida license as RN, current active single-state out-of-state nurse license, or current active multistate/compact nurse license
• Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 10/1/2023
• Minimum of three (3) years of related experience including, at least, one (1) year of management experience
• Acute and/or Post-Acute experience preferred
• Demonstrated ability to multi-task with attention to details
• Ability to manage remote staff
• Experience in children, family, and group modalities
• Excellent communication (verbal and written) and interpersonal skills
• Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system
• Ability to convey sense of urgency and develop innovative solutions to issues
• Ability to manage multiple priorities simultaneously and effectively handle the emotional stress of the workload including supporting telephonically and face-to-face ill patients and families
• Intermittent Driver - Valid driver's license and automobile insurance per Company policy
• Ability to travel to off-site locations
• Ability to manage physical demands
• Able to remain calm and troubleshoot/handle crisis situations

• Strong goal/outcome orientation with exceptional time management skills
• Excellent customer service focus
• Self-directed work style with minimal supervision

Competencies:

• Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:

• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Comply with Company policies, procedures and standard practices.
• Observe the Company's health, safety and security practices.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Use resources in a fiscally responsible manner.
• Promote the Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with co-workers both formally and informally.
• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Leadership Success Factors:

• Communication. Express thoughts and ideas clearly. Adapt communication style to fit audience.
• Initiative. Originate action to achieve goals.
• Management Identification. Identify with and accept the problems and responsibilities of management.
• Judgment. Make realistic decisions based on logical assumptions which reflect factual information and consideration of organizational resources.
• Planning, Organizing and Controlling. Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources. Monitors results.
• Leadership. Use appropriate interpersonal styles and methods in guiding others toward task accomplishment.
• Ethics. Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse.
• Regulatory Compliance: Educate and monitor staff regarding their own and the organization's responsibilities for regulatory compliance.

Job Responsibilities:

• Oversees telephonic staff handling patient related incoming phone calls received and dispatching team members as needed Ensures staff have exceptional customer service skills and meets established service levels.
• Maintains relationships with community members and internal customers to meet the needs for efficient processing of patient information.
• Ensures initial and ongoing staff training to ensure service level competency; regularly monitors staff for education and training opportunities.
• Ensures sufficient staff is available to perform the duties and responsibilities of the department.
• Prioritizes interventions that will effectively solve or prevent problems related to system operations and care delivery.
• Completes all employee evaluations on time and meets quarterly with each direct report or more often as needed.
• Participates in clinical operations meetings to review key performance indicators and performance improvement plans in place for goals not met. Holds, at a minimum, quarterly staff meetings to review key performance indicators, quality scores and discuss organization and/or team updates.
• Ensures any organizational changes are communicated to staff in a timely matter.
• Holds staff accountable for productivity expectations.
• Performs other duties as assigned.

Compensation Pay Range:

$82,786.25 - $124,178.86

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.