Clinical Service Specialist - On Call

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$39.11 - $48.12 Hourly

Department:

Health Department

Job Type:

On-Call

Exemption Status:

United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):

May 26, 2025

The Opportunity:

This Work Matters!

This position is open until filled. For best consideration apply early (Initial review will take place on 05/26/2025 and every other week thereafter)

As an on-call employee you may work intermittently, less than 20 hours per week.

We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment. At the Multnomah County Health Department we are all inspired by the mission: We work with communities to advance health equity, protect the most vulnerable, and promote health and wellness for everyone and we uphold the values: Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. We create a culture of respect, trust and understanding for the highly diverse population we serve in our communities.

The EMS Clinical Services Specialist (CSS) position works with individuals who use the 9-1-1 EMS system within the Tri-County Portland area frequently and/or inappropriately. The person in this position will carry out clinical and psycho-social assessment of individuals who are frequent users of the 9-1-1 system, collaborate with various governmental agencies, medical providers and other community partners to develop and implement care plans that connect frequent 9-1-1 callers with appropriate systems of care in order to improve frequent callers’ health and reduce their inappropriate use of EMS. The position will also participate in ongoing program evaluation, refinement, strategic planning and oversight. This Clinical Services Specialist strengthens the Health Department's relationships in the community by collaborating with a variety of stakeholders, such as the health and social services agencies of Multnomah, Clackamas and Washington counties, fire department first responder agencies, ambulance service providers, mental health providers and medical professionals.

As the Clinical Service Specialist, you will:

• Provide direct clinical support, including assessments and interventions for clients with complex issues
• Consult on clinical care and safety, conduct behavioral health assessments (phone, in-person, and field), and work with multidisciplinary teams for crisis intervention and problem-solving
• Manage client records in compliance with state law and health department policies
• Collaborate with various agencies (hospitals, medical providers, community-based organizations, etc.) to provide treatment services to "frequent callers"
• Reduce the inappropriate use of 9-1-1 resources
• Provide presentations and program training to public and private community agencies
• Plan, coordinate, and implement the "Frequent Caller" Program
• Develop program goals, objectives, activities, policies, and protocols
• Work with the supervisor to develop program direction
• Monitor and evaluate program activities and data
• Prepare reports and maintain records of program activities
• Provide data and reports to funding agencies and utilize patient databases
• Build relationships between agencies to achieve common goals in client services
• Develop treatment solutions and leverage assets for the benefit of clients, EMS, and partner agencies
• Research best practices and use good judgment in relationship building

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

TO QUALIFY:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.

Minimum Qualifications/Transferable Skills*:

• A master's degree
• One (1) to four (4) years of experience that demonstrates the ability to perform the duties of the position
• Licensed Clinical Social Worker certification in active and in good standing issued by the Oregon Board of Licensed Social Workers
• Must possess a valid State issued drivers license

Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING AND EVALUATION:

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications
• An evaluation of application materials to identify the most qualified candidates
• Consideration of top candidates/interviews
• Background, reference, and education checks

Pay Equity:Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

Required: The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.

• A completed online application.
• A resume that explains all related experience (paid or unpaid) and training in your resume.
• A cover letter that expands on your resume, addressing how you qualify for the position, and why you are interested in the role.

Note: The application, resume and cover letter should demonstrate your work experience/ skills and how it is related to those shown in the overview and To Qualify sections of the job announcement. Please be thorough, as these materials may be scored and determine your eligibility for an interview.

Please be mindful of checking your email inbox for messages from the Recruiter as you may be emailed requesting additional information. If a response is not received in a timely manner your application may not be considered.

ADDITIONAL DETAILS:

Type of Position: This hourly position is eligible for overtime.

Type: Represented

FLSA: Non-Exempt

Schedule: On-Call, days and hours may very

Hybrid Telework: This position is designated as “hybrid telework,” meaning you will be working both remotely (from home) and in person at an onsite location. The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations.. The onsite work location for this position is the Glady McCoy Building located at 619 NW 6th Ave, Portland, OR 97209.

Serving the Public, Even During Disasters:

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit theDisaster Service Worker Informationpage.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Dan Ryan

Email:

daniel.ryan@multco.us

Phone:

+1 (971) 5001690

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:

6295 - Clinical Services Specialist