Collaboration Engineer | City of New York Jobs

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit www.nyc.gov/oti to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

The successful candidate will serve as a Collaboration Engineer reporting to the Infrastructure Management (IM) Division.
Responsibilities include:
-Work with messaging and collaboration systems as they relate to all versions of Office 365, Microsoft Teams, MS SharePoint services, MS PowerApps, MS PowerBi, Xmedius fax solutions, Office 365 E-Discovery, MS Defender for emails, MS DLP and AIP for Office 365 Workloads and all their components, Identity Management such as in Azure AD, including Windows servers, Active Directory and Employee provisioning tools - Active Role Server, managing mobile devices with an enterprise Mobile Device Management Tool.
-Serve as subject matter expert for the applications mentioned above, but not limited to building out systems; perform upgrades and migrations of current systems to newer platforms;
-Support disaster recovery activities through maintenance and testing, including coordination of disaster recover test; assist with design and manage disaster recovery plans as it relates to messaging infrastructure components; including all technical tasks such as requirements gathering, infrastructure architecture, messaging infrastructure design, pre-installation preparation, product installation and configuration;
-Configure infrastructure and messaging technologies and help agencies with architectural reviews and network planning and design sessions, to ensure systems will work properly; advocate and practice enterprise architecture best practices related to messaging and collaborative systems;
-Partner with architecture teams required to ensure alignment of all related architecture processes, standards, strategies, and roadmaps;
-Document solution architectures and support information;
-Work with all the agencies which OTI manages in a professional manner and help them to resolve issues related to their managed mobile devices and collaboration services in a time sensitive manner.
-Perform special projects and initiatives assigned.

HOURS/SHIFT
Day - Due to the necessary technical duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.

WORK LOCATION
Brooklyn, NY

TO APPLY
* Special Note: Taking and passing civil service exams are necessary to maintain employment with the City of New York. Please check the Department of Citywide Administrative Services (DCAS) website (http://www.nyc.gov/html/dcas/html/work/exam_monthly.shtml) for important exam filing information. Please ensure that you are either a permanent employee in the civil service title listed on this posting, or, that you file for the examination when there is an open filing period. For more information regarding the civil service process, please visit the DCAS website at: http://www.nyc.gov/html/dcas/html/work/work.shtml

* Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration

Please go to www.cityjobs.nyc.gov and search for Job ID #775460

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL

This position is open to qualified persons with a disability who are eligible for the 55-a Program.
Please indicate in your cover letter that you would like to be considered for the position under the 55-a program

OTI participates in E-Verify

TELECOMMUNICATIONS MANAGER (NO - 8298A

Minimum Qualifications

1. A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and/or data telecommunications or in a pertinent scientific, technical, electronic or related area, and four years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, or administrative duties in a voice and/or data telecommunications or closely related electronics planning, management, and/or service organization, one year of which must have been in a highly specialized capacity and 18 months must have been in an executive, managerial, or administrative capacity or in the supervision of staff performing work in the voice and/or data telecommunications field; or

2. An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and/or data telecommunications or in a pertinent, scientific, technical, electronic or related area and five years of experience as described in "1" above; or

3. Education and/or experience equivalent to "1" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described in "1" above and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above.

Preferred Skills

The successful candidate should possess the following-5+ years of experience as an engineer, including the following required skills and expertise: -Experience w/ABM & other MDM platforms, Office 365 services: Exchange Online, SPO & ODB & various Carrier Portals: Apple ABM & Android KNOX. Strong knowledge of Windows, Android & Apple OS. -Strong experience in Enterprise or Solution Architecture. -Strong analytical, troubleshooting, and problem-solving skills. -Communication and Collaboration: -o Excellent verbal and written communication skills. -o Ability to build and maintain effective working relationships with all stakeholders. -Must be a team player and should have excellent work ethics.-Strong interpersonal skills.-Project Management and Organization: -o Ability to plan, organize, and manage multiple projects simultaneously. -o Strong organizational and project management skills. -o Ability to work independently and as part of a team. -o Ability to multi-task and prioritize tasks effectively. -Security and Standards: -o Ability to articulate & recommend technology standards related to security, document transmission, and digital signatures. -o Ensure compliance with NYC Cyber Command Standards.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.