Collections Specialist | Hybrid | Arizona

Chronicle HeritageCollections Specialist | Hybrid | Arizona

Company Profile
Chronicle Heritage is a solution-driven heritage consulting firm that prides itself on employing the best cultural resource management professionals in the industry. We place an emphasis on supporting our clients' needs, fostering new technologies that advance our industry, and leveraging those advancements toward the management of non-renewable cultural resources. Chronicle Heritage prioritizes professional development within the framework of innovation and forward thinking to encourage career advancement and research development. Job Description The Collections Specialist is responsible for managing and collecting outstanding accounts receivable, with a primary focus on reducing aged receivables and improving cash flow. This role works closely with clients, project managers, and internal stakeholders to resolve billing issues, ensure timely payments, and maintain strong client relationships. Location: Hybrid / Remote - Phoenix, AZ
Department: Finance & Accounting
Reports To: Controller / Accounting Manager Key Responsibilities

• Proactively monitor accounts receivable aging and prioritize collection efforts on past-due accounts
• Contact clients via email and phone to collect outstanding balances and follow up on overdue invoices
• Develop and execute collection strategies to reduce delinquency and Days Sales Outstanding (DSO)
• Investigate and resolve billing discrepancies in collaboration with project managers and billing staff
• Maintain detailed records of collection activities, communications, and payment commitments in Sage and/or Teamwork.
• Negotiate payment plans when appropriate and track adherence
• Escalate high-risk or severely delinquent accounts to management with recommended actions
• Apply incoming payments and ensure proper allocation against invoices
• Provide regular reporting on AR aging, collection status, and risk accounts
• Support month-end close activities related to receivables and cash collections
• Identify and recommend process improvements to strengthen collections efficiency

Qualifications

• Associate's or Bachelor's degree in Accounting, Finance, or related field preferred
• 2–5 years of experience in collections, accounts receivable, or credit management
• Proven track record of successfully collecting on current and aged receivables
• Strong understanding of AR aging, collections processes, and dispute resolution
• Experience with accounting/ERP systems (e.g., Sage Intacct, Deltek, or similar)
• Proficiency in Microsoft Excel
• Strong negotiation and problem-solving skills
• Excellent communication skills, including ability to handle difficult conversations professionally
• High level of organization and attention to detail

Preferred Experience

• Experience in professional services or project-based environments
• Familiarity with contract terms related to billing and payment schedules
• Experience working with aging reports and DSO metrics
• Experience working with payment portals, including government or private sector payment systems.

Key Competencies

• Persistence and professionalism in collections efforts
• Strong interpersonal and negotiation skills
• Analytical thinking and attention to detail
• Accountability and results-driven mindset
• Ability to manage sensitive client relationships

Why Join Chronicle Heritage

• Opportunity to contribute to meaningful cultural and environmental projects
• Collaborative and mission-driven work environment
• Competitive compensation and benefits
• Opportunities for professional growth and development

Additional Information Chronicle Heritage is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.
Chronicle Heritage complies with the Americans with Disabilities Act (ADA) and considers reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions. EEO/AA/M/F/Veteran/Disabled. If you require assistance with submitting the application, please contact accommodations@chronicleheritage.com.

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