Communication Specialist

Location: Dallas, TX 75209, USA

Job Category: Customer Support

Requisition Number: COMMU002722

Schedule: Full-Time



Description: This Is How We Fly

At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

About the Role:

As a Communication Specialist, you’ll be the central point of coordination during irregular operations, ensuring Customers receive timely, accurate, and empathetic communication. You’ll collaborate with multiple departments to orchestrate Customer recovery strategies, craft messaging, and align JSX’s response with both business goals and DOT requirements.

A Day in the Life:

Your day will be fast-paced and dynamic, focused on problem-solving and communication across the network. You’ll:

Execute clear, consistent messaging across channels during irregular operations

Proactively re-accommodate Customers with alternate flight options and amenity vouchers

Craft thoughtful Customer communication that reflects empathy and the JSX brand voice

Collaborate with Airport Services, Customer Support, and other teams to align recovery strategies

Ensure DOT compliance by tracking and reporting tarmac delays and delay causes

Anticipate potential disruptions and proactively plan recovery actions

Act as the link between operational needs and Customer care in real time

Why You’ll Love This Role:

High-Impact Work: Your communication directly shapes the Customer experience during some of the most critical moments in their journey.

Creative Problem-Solving: You’ll balance operational needs with thoughtful solutions for Customers.

Cross-Functional Collaboration: Work closely with Airport Services, Support, and leadership across the network.

Growth Opportunity: Build valuable skills in operations, communications, and crisis response.

What Makes a Successful Communication Specialist?

We’re looking for someone who is:

Adaptable: You thrive in a fast-moving, unpredictable environment

Collaborative: You work seamlessly across departments to achieve shared goals

Customer-Focused: You create messaging that is empathetic, thoughtful, and brand-aligned

Organized: You manage multiple recovery efforts and communications simultaneously

Proactive: You anticipate potential issues and act before they escalate

Entrepreneurial: You bring creativity, ownership, and initiative to your role

Required Experience:

Bachelor’s degree or equivalent experience

1–2 years of communications or writing experience

Preferred Experience:

2–3 years of airline operations experience

Crisis communication or irregular operations experience in aviation or hospitality

Experience managing cross-departmental communication workflows

Skill, Licenses, & Certifications:

Strong written and verbal communication skills

Ability to craft empathetic, clear messaging in high-pressure situations

Familiarity with DOT compliance and reporting requirements

Pay & Perks:

Compensation is $24.75/hour. This was established after performing market research and is aligned with our approach to compensation.

Health Benefits: New Crewmember's become eligible for coverage on the 1st of the month following the start date, with medical plans beginning at just $110/month. 100% employer paid dental & vision, plus up to $2,100 annually for HSA contribution. Short-term and long-term disability coverage at no cost.

Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family.

401(k) match: 50% of your first 8%

Generous PTO: Take time to recharge with our flexible PTO plan.

Additional Information:

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc).

JSX seeks to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, and national origin.

Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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