Community Manager, Latin America

Role Summary

The ImPact is a US-based nonprofit organization with team members spread around the world. We are looking for a Community Manager to lead the growth and support of our member community in Latin America. This is a remote full-time position and we are looking for candidates based in Brazil, Chile, or Mexico.

As a Community Manager, you will work with our members and other ImPact team members to inspire, support, and co-create action – both individually and collectively – to increase the flow of capital towards impact. The Community Manager will report to The ImPact’s Director of Community based in Santiago, Chile and will work closely with the Senior Director for community growth and support.

The Community Manager for Latin America will develop a vision and strategy for The ImPact’s community growth, support, and engagement with the surrounding impact ecosystem in the region, in alignment with The ImPact’s global vision and strategy. The Community Manager for Latin America will be responsible for developing a financial and operational plan pursuant to the regional vision and strategy, including the gathering of mission-aligned revenues alongside member contributions. The Community Manager for Latin America will also design and deliver individual support and collaborative experiences for the members in their region to help them make more impact investing more effectively. Overall, the Community Manager for Latin America is responsible and accountable for the setting and accomplishment of membership growth and engagement targets within their region, in alignment with The ImPact’s global goals.

We are a global, remote team with team members based in the US, France, Chile, and Singapore. We work across multiple time zones and our core ways of working are anchored in a combination of virtual synchronous meetings and asynchronous discussion and collaboration in writing and using other virtual collaborative tools. We also believe that consistent in-person connection and collaboration is important - for relationship building, team members’ professional growth, and effective work. Our global team meets in-person at least once a year at a team retreat or our global, annual member events.

The ImPact offers competitive salaried compensation, commensurate with experience and location, and generous benefits that vary by labor market.

Specific responsibilities include:

• Relationship Management (40%): You will build strong and authentic relationships with all of The ImPact’s members based in Latin America, developing a deep understanding of their individual and family impact investment interests and areas of need. You will develop a customized plan of membership for each individual member that will provide the experiences, best practices, and relationships to support them in making progress towards their impact goals and have regular conversations with the members. You will forge connections among these members to best serve their individual and collective needs and facilitate peer-to-peer exchange of knowledge, data, and insights.
• Member Recruitment (30%): You will actively identify families who could benefit from and contribute to The ImPact’s unique peer-to-peer community through individual and collaborative outreach with The ImPact’s global team and current members. You will work with the Director of Community to set regional growth targets and help open the funnel through distribution channel partnerships and participating in regional events. You are also responsible for the end-to-end recruitment process for prospective members, including assessing their initial interest and fit, coordinating the member endorsement process, supporting the formal invitation process, and conducting onboarding with new members.
• Curation of Local & Global Experiences (25%): You will be responsible for developing a robust yearly calendar of experiences for members and prospective members in the region, selecting themes, curating content, and ensuring strong participation from members and prospective members. These experiences are designed to build lasting and productive relationships among members, provide knowledge and insights, and enable each participant to advance their own impact investing activities. You will also work with the global team to design, create, or adapt tools or other educational resources that deepen members’ knowledge of impact investing or enable them to take specific actions related to implementing their impact investment strategies.
• Building Regional Strategy and Partnerships (5%): You will set annual and quarterly Objectives and Key Results for Latin America as a whole. You will work closely with the Director of Community to build strong partnerships with organizations that can help advance The ImPact’s mission and relevance within Latin America..
• Support team projects where needed.

Qualifications and requirements

• At least five years of experience in a relationship management role within a member services organization, a family office, or a family foundation
• Demonstrated experience in and passion for community building and relationship management
• Knowledge of the impact investment, private investment, and philanthropy ecosystems a plus
• Social and emotional intelligence to effectively communicate and build authentic and lasting relationships across generations, cultures, national, and regional boundaries
• Ability to “connect the dots” between diverse themes and people
• A high level of discretion for both professional and personal affairs
• Work independently and have the drive, patience, and resilience to get up a rapid learning curve and to build things from scratch
• A desire to solve the world’s biggest problems and a belief in the power of impact investing to help do so
• Ability to work harmoniously with a diverse team and comfort working independently with a remote team members across different time zones and using technology platforms
• Fluency in Spanish and English, fluency in Portuguese language a plus
• Flexibility to travel 20% of the time

To Apply: Submit your application here by June 30th.

The ImPact is an Equal Opportunity Employer. The ImPact is committed to the principles of equal employment opportunity and to compliance with all federal, state, and local laws concerning employment discrimination, including the Americans with Disabilities Act. To this end, The ImPact ensures equal opportunity to all employees and applicants regardless of race, color, age, gender, sexual orientation, religion, marital status, national origin or ancestry, citizenship, lawful alien status, physical, mental, and medical disability, veteran status or liability for service in the United States Armed Forces.