Community Manager-Modera Trailhead

At Mill Creek Residential, “great” is our starting point. Wonderful and creative things happen when we work hard, smart and together.

The Community Manager – Unassigned position is based upon an amalgam of the Sr. Community Manager, Community Manager, and Assistant Community Manager job descriptions. This position drives financial performance, operational and leasing excellence, and delivers outstanding customer service while working at multiple communities throughout a portfolio. This associate also provides leadership and management for the community operations and maintenance teams, specifically for identified stretches of time in an effort to assist the permanent community team members through brief periods of short-staffing levels or when a Community Manager or Assistant Community Manager is not in the office fulfilling those roles. The associate should expect to be traveling every week worked throughout the year. This position is responsible for setting performance standards and coaching, developing, and empowering associates towards achievement of desired business outcome.

The role will be considered for any/all communities within the given portfolio, and may be called upon to work outside of the designated portfolio if need arises and schedules permit. Communities operating at all points in the lifecycle from Lease-Up to Disposition should be expected and prior experience working with various community types and status is preferred. This may include large communities up to/exceeding 500 units, communities with a high degree of difficulty, lease-up or renovations, Due Diligence assistance and/or multi-site responsibility. The Community Manager - Unassigned may also function as part of expanded work groups when necessary.

Reports to: This position reports to a Vice President of Property Management directly for all purposes related to their career path, oversight, scheduling and any other assignments. Once the Community Manager – Unassigned has a scheduled term at a specific community, the daily oversight and operational leadership for that term will come from the Regional Manager or Area Vice President who directly oversees the community at which the assignment is made. Work-related decisions will take into account the Community Manager Unassigned’ s skills, experience, schedule, and how the individual best fits the working requirements of the community during each assignment. If, for any reason, the region or portfolio in which this associate is based does not have an available assignment then there are several potential outcomes for a variety of time periods. The Community Manager – Unassigned may be asked to travel to assist in regions outside of their primary area, or may be asked to work on specific projects or initiatives for the company as a property management overhead associate.

Essential Functions/Responsibilities

Financial Performance

• Manage financial aspects of operations for the assigned community (or communities) that contribute to the business goals
• Develop, implement, and monitor programs to maximize revenue, maintain expense control, and increase value
• Oversee pricing and occupancy strategies
• Assist in preparation of community budget
• Provide thorough and strategic monthly reforecast, monthly operating report, and executive summary of operations
• Review and approve, or submit for approval, all contracts within the limits defined by MCR budget authority levels
• Anticipate and communicate significant departures from the budget immediately and in accordance with the company policy and standards
• Partner with community Service Manager to review and recommend capital improvements and capital programs for expense reduction
• Address and complete all other duties as assigned

Sales and Marketing

• Oversee sales, lease renewals, move-in and move-out process
• Oversee administration and completion of the resident renewal program, move-in and move out process
• Maintain accurate and in-depth knowledge of community inventory, pricing and availability as well as general knowledge of the competitors
• Foster a thorough understanding of the community’s competitive environment in a submarket and adjust operating strategy accordingly
• Participate in Revenue Management calls when applicable
• Address and complete all other duties as assigned

Operating Standards

• Ensure community (communities) maintain brand standards including property presentation, marketing, office and model appearance and associate appearance. Inspect what you expect.
• Review and analyze operations reports to track community performance and understand the impact of local economic conditions on community operations
• Ensure community is compliant with all applicable MCR and Partner (where applicable) procedures and all federal, state and local laws, specifically Fair Housing regulations at the community level
• Partnering with Service Manager, recommend capital improvements for community
• Manage contracts with 3rd party service providers
• Address and complete all other duties as assigned

Associate Management and Development

• Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations
• Empower, engage and develop associates to achieve great performance and desired business outcomes
• Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members
• Manage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates
• Support associate development. Provide targeted training and growth opportunities
• Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto

Education and/or Experience

• High School diploma or equivalent (GED), Bachelor’s degree or related experience preferred
• 5 years of progressive responsibility in multi-family, hospitality or retail industry
• 3 years multi-family or related property management experience in a management role

Skills/Specialized Knowledge

• Commitment to, and passion for, providing outstanding customer service
• Manage community performance including financial performance, customer service, sales, communications, marketing, negotiation, crisis management and staffing
• Capability to adjust quickly to changing work environments and operational roles
• Ability to regularly travel to all communities within a portfolio with the expectation that no two weeks may be the same location or responsibilities
• Analyze data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation and effective expense management
• Ability to set clear objectives and define success for individuals and the team. Establish team accountability and lead team to achieve desired business outcomes
• Supervise subordinates and provide feedback and coaching resulting in improved performance
• Exercise professional judgment to take ownership of and resolve issues and problems with residents and associates diplomatically and without becoming adversarial and losing your temper
• Clearly communicate, speak, read and write in English as demonstrated by clear and concise written and verbal communication
• Computer skills including Microsoft Word and Excel. Property management software including Entrata, Yardi and Revenue Management Software preferred
• Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division
• Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices
• Capable of travelling between two or more communities, if necessary
• Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked

About the Benefits of Joining the Mill Creek Team

• Competitive compensation
• Comprehensive medical, dental, and vision
• Employer-sponsored short- and long-term disability, life, and AD&D insurance
• 401(k) with employer matching

JobFamily

Property Management - Onsite: Multifamily

JobFunction

Non OverHead

PayType

Salary