Consumer Underwriting Manager, 4700 Montgomery

Summary

Oversee and lead the consumer lending underwriting department and ensure effective risk management and profitability of the Credit Union by adhering to both state and federal regulations as well as the Credit Union’s strategic plan.

Essential Duties and Responsibilities Include the following:

This job description in no way implies that the duties listed here are the only ones that the employee can be required to perform. The employee is expected to perform other tasks, duties and trainings as dictated by their supervisors/managers.

Management Duties

• Responsible for the hiring, direct supervision, training, development, timecard management, and performance of underwriting staff.
• Manage and maintain underwriting financial standards by identifying strengths and weaknesses in the lending policies; assisting in analysis of financial impacts of risk on the credit union; selecting and implementing appropriate solutions to assist in minimizing loss.
• Actively manage underwriting for consumer and indirect lending.
• Manage several projects at one time.
• Maintain awareness of current market trends in credit financing.
• Assist management with loan autopsy reviews in conjunction with the Credit Relations team
• Assist senior management with participation loan due diligence, including file review analysis, policy and procedure review, and reporting
• Assist in any other area as directed by the Assistant Vice President of Consumer Lending and/or member of the Senior Management team.
• Oversee the assignment of underwriting authority to staff and establish controls to monitor their ability to consistently manage risks using the guidelines determined by the Credit Union.
• Manage and maintain underwriting operational standards defined within the Credit Union’s lending policies.
• Review all loan applications for Red Flags according to BSA and Identity Theft Red Flag procedures.
• Report all suspicious activity to the Risk Management department via the compliance group email.

Underwriting Duties

• Assist Underwriters in reviewing applications when needed, making informed decisions on loan applications.
• Accomplish underwriting objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; adhering to policies and procedures.
• Review applications and documentation provided by the lending staff for accuracy and content, including any red flags.
• Examine documents such as application forms and credit reports, to determine degree of risk from such factors as applicant financial standing, business operations, loss experience, and value and condition of property, vehicles, inventory, and/or equipment.
• Establish types and limits of coverage to be provided.
• Calculate standard rates and premium charges by using approved formulas and tables.
• Consult with lending staff to obtain further information, quote rates, or explain Credit Union underwriting policies.
• Process and underwrite full range of indirect and direct consumer loans within lending authority limits; evaluate background information including employment history, credit history and debt to income ratio of applicants for consumer loans, lines of credit, and credit cards. Make credit decisions; approve/decline loans; evaluate risk, including any red flags; determine collateral needs and set terms for approved and modification of loans or identify reasons for denial. Review title reports and loan documentation.
• Develop a thorough understanding of the Credit Union’s lending philosophy and implement the philosophy into daily work. Deepening financial relationships with our members through the identification and cross-selling of additional lending opportunities above and beyond what is presented by account relationship officers will be an expectation.
• Reviews and recommends revisions as needed in the procedures used with the Branch.

Member Service Expectations:

• Provide Excellent Member Service at all times to members and staff.
• Maintain confidentiality in performing assignments relative to any information received directly or indirectly. Ensure that all information and transactions regarding Credit Union members are kept confidential.
• Understand and adhere to Credit Union policies and applicable regulations including Reg. B & Z, Reg D, TIS and compliance as it applies to member service and loans.
• Perform any related follow-up tasks to assure problem resolution and member satisfaction.
• Utilize the computer, software, Internet and telephone system to fulfill our member’s financial needs that arrive through an electronic medium.
• Maintain professional appearance of work area and notify supervisor/manager when supplies are necessary.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities:

Directly supervises the Underwriting Department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include, but are not limited to, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; processing timecards; creating and managing schedules.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Organizational Support (Loans) - Follows policies and procedures; Supports organization's goals and values; Ensures that loans are processed in accordance with the credit union's policies and procedures.

Education and/or Experience

Experience - 2 to 5 years related experience.

Education - 4-year college degree or specialized course of study OR 5 years related experience.

Language Skills

Ability to write reports, business correspondence, and procedure manuals such as Standard Operating Procedures (SOPs). Ability to effectively present information and respond to questions from groups of managers, clients, members, and the general public. Must be able to read and write using the English language.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, amortizations, proportions, percentages, cash flow, net present values, and depreciation. Ability to apply concepts of basic algebra and arithmetic.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Excel Spreadsheet software and Microsoft Word Processing software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to reach with hands and arms and talk or hear. The employee must frequently lift and/or move up to 25 pounds.

Work Environment

The work environme­­nt characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderate. Work is performed on the phone in a cubicle.

PI284653173