Contact Center Representative/UKHC

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details Job TitleContact Center Representative/UKHCRequisition NumberRE54527Working TitleSelf Pay RepresentativeDepartment NameH4027: REV Cycle MGT-PFEWork LocationLexington, KYGrade Level07Salary Range$17.50-27.31/hourType of PositionStaffPosition Time Status Full-TimeRequired EducationAAClick here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience1 yrRequired License/Registration/CertificationNonePhysical RequirementsThis position requires the ability to work with a computer, performing tasks such as data entry and repetitive motions (like typing). The employee must remain in a stationary position throughout the workday. Effective communication skills, both verbal and written, are essential. This is a fully remote position, and the employee must provide an ergonomically correct office setup free from distractions.ShiftMonday through Friday; 8:00am – 4:30pm. RemoteJob SummaryThe successful Self-Pay Representative provides a positive customer service experience that meets the needs of our patients and their caregivers by actively listening and addressing questions in a high-volume inbound and outbound call center, while working from home. The Representative’s responsibilities include but are not limited to answering inbound calls utilizing an automated phone system; receiving inbound messaging via chat or other modes; placing outbound calls and/or sending messages to provide financial information or work toward balance resolution; leveraging teamwork and other resources to resolve issues; communicate effectively and professionally with patients and their caregivers, team members, physicians/clinicians, and management; and, consistently meet and attain required performance indicators.This position is 100% remote.IMPORTANT: To be considered for this position you must fully complete the online application and include: 1) an entry in the application’s job experience section for each unique job title held (multiple job titles for the same employer must have separate entries), 2) detailed information on all relevant job duties for each position held, 3) the # of hours worked per week. 3) Upon employment, be able to provide an ergonomically correct office free of distractions.Skills / Knowledge / AbilitiesThe ideal candidate will be customer service oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, including Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.Does this position have supervisory responsibilities? NoPreferred Education/ExperienceAssociate degree; call-center experience, third-party insurance claims follow-up/collections experience; and medical, office, and/or clerical work preferred. Previous experience working with patient accounts/HIPAA is highly preferred.Deadline to Apply05/31/2026Our University CommunityWe value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Please indicate the number of years of paid work experience you have working in a healthcare call center setting.
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years
2. * Please indicate the average number of patient interactions that you have been directly responsible for handling on a daily basis (i.e. scheduling, registration, customer service, etc.).
   • None
   • More than 0, up through 20
   • More than 21, up through 40
   • More than 41, up through 60
   • More than 61, up through 80
   • More than 81
3. * Please describe a time when you provided exceptional customer service and include specific details regarding the situation.

   (Open Ended Question)

Applicant Documents
Required Documents

1. Resume
2. Cover Letter

Optional Documents

PI284786328