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Contact Center Service Specialist

Contact Center Service Specialist

locationAddison, TX, USA
PublishedPublished: 1/9/2026
Full Time

Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.

Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.

We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good.

Please note that we do not offer visa sponsorship for this position.

Role Summary

High-level summary of what the job entails.

This position currently offers an onsite work schedule, with the expectation that you are in the office four (4) days per week during onsite core days. Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday. The work schedule type and core days are subject to change with advance notification and manager discretion.

Essential Duties and Responsibilities

  • Provide 5-6 list of duties performed in role.
    • Core workdays – see comments below for content.
    • Flexibility to adjust language to appropriate number of days in the office based on the position.

Minimum Qualifications

  • Provide 5-6 functional competencies and/or skills needed in order to perform responsibilities listed above (will probably be larger with technical roles)
    • What are the absolute minimum qualifications needed for you to request this candidate be contacted?
    • All other duties as assigned.

Preferred Qualifications

  • What are the preferred qualifications for your ideal candidate?
    • g., preferred education, licenses, and years of experience

Benefits

National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.

Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.

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National Life Group

1 National Life Dr

Montpelier, VT 05604