Welcome to Whataburger Careers!
Our Flavor — Why Whataburger
Whataburger isn’t just a fast-food burger chain it is where bold leadership starts — and where potential doesn’t just grow, it heats up. Whether you're leading the line or working behind the scenes, this is the place where opportunities stack up, and every day gives you a chance to Make a Difference.
Since 1950, we’ve invested in people who lead with integrity, Serve with Heart, and bring their best flavor to the team. We believe in working together, speaking up, having a little fun, and Winning as One — because great burgers (and great teams) start with the right ingredients. If you're ready — to learn, grow, impact, and Move Forward Boldly — we’ve got your back and your path cooked to perfection.
Your Recipe for Impact — What You’ll Do
As a Contact & Command Center Associate, you’ll serve as a critical connection point between our restaurants and support teams, helping ensure restaurant operations run smoothly every day. You’ll provide frontline support by receiving, documenting, troubleshooting, and resolving routine requests while delivering exceptional service to our Family Members. Through accurate case management, timely issue resolution, and professional communication, you’ll help restaurants stay focused on serving customers.
In this role, you’ll Make a Difference by helping restaurants quickly overcome operational challenges, Serve with Heart by delivering responsive and caring support, Win as One by collaborating across teams to resolve issues efficiently, and Move Forward Boldly by embracing continuous learning and using established processes to drive consistent, high-quality outcomes.
Day-to-Day Ingredients — Responsibilities
As a Contact & Command Center Associate, you will:
- Receive, document, and manage incoming support requests
- Resolve routine issues using established procedures and tools
- Troubleshoot operational and technology-related concerns
- Maintain accurate and complete case documentation
- Prioritize and manage work within assigned queues
- Drive first-contact resolution whenever possible
- Escalate complex issues with clear details and proper routing
- Communicate professionally across phone, email, and other support channels
- Monitor case progress and follow through to resolution
- Adhere to attendance, schedule, and performance expectations
The Sauce — Pay & Perks
As a Contact & Command Center Associate, you will receive:
- Competitive Weekly Pay
- Bonus Program that scales up to 2.5X payout potential based on company results
- 5 weeks PTO
- Flex Weeks
- Paid Corporate Holidays
- Paid Parental Leave*
- 401(k) match $1/$1 up to 4%
- Competitive Medical, Dental and Vision Benefits*
- Short-term and Long-term Disability Benefits*
- Opportunities for Career Development and Growth
- Whataburger Family Foundation - Scholarship Program (dependents eligible) and Hardship Grant Assistance
- Discounted Meals for You and a Guest
- Wireless Service Discounts
- Computer & Software Discounts
- Fitness / Gym Discounts
- Awards and recognition for all you do
- Retirement Celebration Program
What You Bring to the Table — Required Experience
As a Contact & Command Center Associate, you must have:
- High School Diploma, GED, or equivalent work experience
- Ability to follow standard operating procedures and established processes
- Strong verbal and written communication skills
- Excellent customer service and problem-solving abilities
- Strong attention to detail and documentation accuracy
- Ability to multitask in a fast-paced, high-volume environment
- Basic computer and technology proficiency
- Ability to work independently and within a team environment
- Reliable attendance and schedule adherence
Extra Toppings — Desired Experience
As a Contact & Command Center Associate, we prefer you to have:
- Experience in a contact center, help desk, service desk, or customer support environment
- Experience supporting restaurant operations, hospitality, or retail teams
- Experience using ticketing, case management, or customer support systems
- Familiarity with troubleshooting basic technology or operational issues
- Experience meeting service-level, productivity, or quality goals
- Bilingual communication skills (English/Spanish) preferred
- Ability to remain calm and effective in high-volume situations
Where & How You’ll Work
This role is based at the San Antonio Home Office, working on‑site Monday through Thursday with remote flexibility on Fridays. In this role, you’ll have strong collaboration with leadership, across cross-functional teams, and with external partners to align capabilities with restaurant realities. The work environment is fast‑paced and requires sound judgment, strategic thinking, and strong collaboration skills. Full‑time availability is required, with occasional extended hours based on business needs, along with occasional travel to properties, project sites, and external meetings. Candidates must reside within commuting distance of the San Antonio Home Office.
Whataburger is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, age, or other condition or status protected by law. Whataburger participates in the federal E-Verify Program. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.
*Eligibility rules may apply
300 Concord Plaza Dr San Antonio TX 78216-6903