At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The primary responsibility is to build a relationship with our clients to help them manage any credit risk including collection efforts on delinquent balances on Commercial Credit accounts. Candidates must be able to utilize strong negotiation and decision-making skills ensuring American Express profitability while maximizing recovery of outstanding balances. In addition, candidates are expected to and includes handling inbound and outbound calls, managing account referrals through the dialer, offering payment solutions and ultimately supporting the client through a hardship.
Minimum Qualifications:
- You will work as a team player within the structured service center environment which also include individual responsibilities
- The successful candidate will be a top performer with a proven track record of success
- They will be individuals with both competitive and strong will to win attitudes
- Minimum 2 years of recent collections experience, or 3 years of sales experience with some collections experience
- Proven experience in negotiating in depth payment arrangements
- Ability to manage multiple tasks within stringent time frame's while maintaining accuracy
- Moderate to highly analytical individual with strong financial acumen
- Excellent written and verbal communication skills
- Extremely flexible and adaptable in a changing environment
- Proficient PC skills (MS Office) and web knowledge
- High attention to detail and ability to adhere to American Express practices, policies, and procedures
Preferred Qualifications:
- Call center experience preferred
- Inbound/outbound call blends experience
- Knowledge of Fair Debit Collection Practice Act and laws preferred
- Experience with Risk initiatives as they pertain to client level risks
- Commercial collections experience preferred
- Skip tracing experience preferred
Additional Details:
- Hours of Operations: Monday-Friday 5:00am – 6:00pm Phoenix time (8:00am-8:00pm EST)
- Hybrid work schedule (3 days in the office – 2 days WFH)
Salary Range: $20.00 to $33.05 hourly + bonus + benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Salary range
- $20 - $33.05