Customer Access Senior/UKHC

Job Title
Customer Access Senior/UKHC


Requisition Number
RE52205


Working Title
Customer Access Senior


Department Name
H4027: REV Cycle MGT-PFE


Work Location
Lexington, KY


Grade Level
08


Salary Range
$19.00-30.09/hour


Type of Position
Staff


Position Time Status
Full-Time


Required Education


AA




Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies


Required Related Experience


4 yrs




Required License/Registration/Certification

None



Physical Requirements

Call Center Work; Requires sitting for extended periods of time.



Shift

Days, Monday-Friday, 8am-5pm.



Job Summary

The primary responsibilities of the Customer Access Senior, for the UK HealthCare Patient Access Call Center, include: resolution of escalated Patient Access problems; hire, train, coach and supervise Customer Access Associates; monitor work groups performance, as well as volumes, productivity, audits and accuracy reports; commitment to excellent customer service; process standardization activities of workflow and efficiency improvements; ensure compliance with University, federal, state, and local regulations.



Skills / Knowledge / Abilities

Attention to detail, leadership, customer focus.



Does this position have supervisory responsibilities?
Yes


Preferred Education/Experience

Prefer 5-6 years of healthcare and/or customer service experience.



Deadline to Apply
11/11/2025


Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.