Customer Access Senior/UKHC

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details Job TitleCustomer Access Senior/UKHCRequisition NumberRE54026Working TitlePatient Access Senior/UKHCDepartment NameH4027: REV Cycle MGT-PFEWork LocationLexington. KYGrade Level08Salary Range$19.00-30.09/hourType of PositionStaffPosition Time Status Full-TimeRequired Education

AA

Click here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience

4 yrs

Required License/Registration/CertificationNonePhysical RequirementsThis position requires regularly sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); and occasionally standing or walking with objects weighing up to 10 pounds. Occasional exposure to cuts/punctures or combative/violent people may also be involved.ShiftPrimarily days, Mon – Fri, 8am-5pm.

Remote schedule options available.Job SummaryThe primary responsibilities of the Patient Access Senior for the UK HealthCare Patient Access Call Medical Contact Center include: resolution of escalated Patient Access issues; training and coaching Patient Access Associates Medical Contact Center agents; monitoring work group performance, volume, productivity, audits, and accuracy reports; a commitment to excellent customer service; processing standardization activities of workflow and efficiency improvements; and ensuring compliance with University, federal, state, and local regulations.
Remote schedule options available.Skills / Knowledge / AbilitiesThe ideal candidate will possess strong leadership skills, attention to detail, and customer focus.Does this position have supervisory responsibilities? YesPreferred Education/ExperienceFive to six years of healthcare and/or customer service experience.Deadline to Apply04/21/2026Our University CommunityWe value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Please describe the most you have done to satisfy a difficult internal or external customer.

   (Open Ended Question)

2. * Please describe a time when you provided exceptional customer service and include specific details regarding the situation.

   (Open Ended Question)

3. * Please indicate the number of years of paid work experience you have been directly responsible for coordinating/supervising and/or training direct reports.
   • None
   • More than 0 years, up through 4 years
   • More than 4 years, up through 6 years
   • More than 6 years
4. * Please indicate the number of years of paid work experience you have been directly responsible for patient scheduling.
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years
5. * Please indicate the number of years of paid work experience you have in a position where you were directly responsible for customer service/customer relations.
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years

Applicant Documents
Required DocumentsOptional Documents

PI283869587