Customer Access Senior/UKHC

Job Title
Customer Access Senior/UKHC

Requisition Number
RE54082

Working Title
Customer Access Senior

Department Name
H4027: REV Cycle MGT-PFE

Work Location
Lexington, KY - Remote position

Grade Level
08

Salary Range
$19.00-30.09/hour

Type of Position
Staff

Position Time Status
Full-Time

Required Education

AA

Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience

4 yrs

Required License/Registration/Certification

None

Physical Requirements

This position requires regularly sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); and occasionally standing or walking with objects weighing up to 10 pounds. Occasional exposure to cuts/punctures or combative/violent people may also be involved.

Shift

Must be able to work days, evenings, nights and weekends; also some holidays, as per departmental needs.

Job Summary

The primary responsibilities of the Patient Access Senior for the UK HealthCare Patient Access Call Medical Contact Center include: resolution of escalated Patient Access issues; training and coaching Patient Access Associates Medical Contact Center agents; monitoring work group performance, volume, productivity, audits, and accuracy reports; a commitment to excellent customer service; processing standardization activities of workflow and efficiency improvements; and ensuring compliance with University, federal, state, and local regulations.

Skills / Knowledge / Abilities

Accountability, organization, communication, computer competency, phone etiquette, professionalism, medical terminology, self-motivation, good judgment, and the ability to communicate via phone and in person with other staff to improve workflow.

Does this position have supervisory responsibilities?
No

Preferred Education/Experience

Five or more years of healthcare and/or customer service experience preferred.

Deadline to Apply
04/26/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.