Customer Service Coordinator
US-IN-Evansville
Job ID: 2026-1848
Type: Regular Full-Time
# of Openings: 1
Category: Customer Service/Support
Atlas Van Lines
Overview
Transportation Team | Atlas Van Lines
At Atlas Van Lines, we’re more than a moving company. We’re a family of companies delivering transportation and logistics solutions across the globe. Through a trusted network of quality agents and service partners, we help people and businesses go new places® - more easily, more securely, and with confidence.
What sets Atlas apart is our agent-owned model and shared commitment to service excellence. That focus has fueled extraordinary growth and we’re just getting started.
About the Role
We’re looking for a detail-oriented and customer-focused Customer Service Coordinator to support Avail’s Move Management program. In this role, you’ll serve as a primary point of coordination for transferees, agencies, and service providers as shipments move through the relocation lifecycle.
You’ll monitor shipments at any stage while ensuring accurate documentation, timely updates, and a positive customer experience. This role is ideal for someone who enjoys balancing customer interaction with operational accuracy in a fast-paced, service-driven environment.
What You’ll Do
- Serve as the primary agency contact responsible for scheduling, estimating, and monitoring shipments throughout the move management process.
- Track and monitor shipments at any stage of the shipment lifecycle, ensuring service milestones are met.
- Enter and maintain accurate shipment data in the move management database, documenting each step of the process.
- Review and verify data entered by agents to ensure accuracy and support timely and accurate invoicing.
- Receive, review, and enter required documentation from service providers in accordance with program requirements.
- Prepare, update, and distribute reports for customers and service providers as needed.
- Provide direct customer support by responding to inquiries from transferees contacting the Move Center.
- Collaborate with internal teams, agencies, and service providers to resolve questions or issues quickly and professionally.
Your Wellness Is Our Focus
- Medical, dental, and vision coverage for employees and dependents
- Employee Assistance Programs with a strong focus on mental health
- 24/7 access to a licensed therapist
- Wellness programs with employee perks
- Onsite Fitness Center and Medical Clinic
Financial Wellbeing
- Generous 401(k) matching retirement plan
- Pre-tax savings options including HSA and FSA
- Tuition assistance
- Financial wellness resources through our Employee Assistance Program
- Earning potential up to $21/hour
Flexibility & Time Off
- Paid time off including vacation, sick leave, parental leave, holidays, and disability leave
Qualifications
What You’ll Need
- High school diploma, GED, or equivalent required.
- 2–4 years of relevant experience, or an equivalent combination of education and experience.
- Strong attention to detail with the ability to manage and verify data accurately.
- Excellent customer service and communication skills.
- Ability to manage multiple tasks and track details across multiple shipments.
- Strong organizational and follow-up skills in a deadline-driven environment.
Our Promise to You
At Atlas, we want you to grow your career - not just fill a role. We invest in our people through:
- Free online training via a modern learning and development platform
- A company-wide mentorship program
- Internal employee organizations
- Tuition reimbursement and continuous learning opportunities
Benefits may vary by position and/or office location.The salary range listed is a good-faith estimate; actual compensation is based on qualifications, experience, and other factors.
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