Working at Envision means having a job that’s more than just a way to make money. It's a job that makes a difference.
We offer team members:
- Careers with purpose
- Teamwork environment
- Amazing 401K Retirement Plan
- Envision Paid Life Insurance
- Medical, Dental, Vision, FSA Plans
- 10 Paid Holidays
- PTO & Vacation
- Tuition Reimbursement
POSITION SUMMARY
Responsible for providing a wide range of customer service duties to many different customer groups. Interacts with other departments and promote a team atmosphere in order to ensure Envision is taking care of our customer’s needs and requirements.
KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS INCLUDE
- Provide exceptional customer service by responding efficiently, accurately and courteously to all customer transactions.
- Represent Envision in a professional and positive manner in all direct interactions and email correspondence with customers.
- Responsible for processing a large quantity of data entry work. Accurately process incoming orders received by e-mail, telephone, fax, mail, walk-in customers and Electronic Data Interchange (EDI) systems.
- Handle a high volume of customer phone calls. Provide customer service by taking orders, quote pricing and availability, and provide status on pending orders, along with ship dates and pro numbers as needed.
- Maintain electronic files of customer PO’s and processed sales orders.
- Update and maintain customer customer/contact/address data base files.
- Become familiar with all customer purchasing channels and Envision’s pricing structure. Be able to quickly differentiate between customer groups in order to provide accurate information during customer interactions.
- Become a subject matter expert by maintaining current and comprehensive knowledge of products and researching, when appropriate, to offer solutions to customer's inquiries.
- Confers with production, shipping, and warehouse to expedite orders.
- Obtain customer feedback whenever possible and present ideas to team on how to improve existing product and procedures.
- Flexibility to support other initiatives as needed from time to time to include volunteering to support Envision sponsored events.
- Other duties may be assigned.
JOB REQUIREMENTS INCLUDE
Education:
- High school diploma or general education degree (GED); or one to three years of related experience.
Experience:
- 1-3 years previous customer service related experience preferred.
Knowledge/Skills:
- Excellent customer service skills, including written and oral communication abilities.
- Excellent interpersonal skills while interacting with staff, colleagues, and cross-functional teams as well as third parties.
- Strong computer skills required, including proficiency in Microsoft Outlook, Word, and Excel. Candidates should be comfortable navigating current software packages, managing digital files, conducting internet research, and performing basic troubleshooting tasks.
- Microsoft AX experience a plus, experience and/or training, or equivalent combination of education and experience.
- Demonstrated ability to use assistive technologies as needed to support normal job functions
- Must possess good organizational skills, attention to detail and the ability to prioritize multiple tasks.
- Ability to read and interpret documents such as procedure manuals, work instructions and software manuals.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Licenses/Certifications: N/A
SUPERVISORY RESPONSIBILITIES
Total Number of Employees Directly Supervising: 0
Number of Subordinate Supervisors Reporting to Position: 0
VISION REQUIREMENTS INCLUDE
Can be performed with or without assistive technology:
XRequired to perform activities such as: preparing/analyzing data/figures; viewing a computer screen; reading; inspecting small objects for defects; using measuring devices; and/or assembling parts with close eye contact.
___Required to perform activities such as: operating machinery and/or power tools at or within arm’s reach; performing non-repetitive tasks such as carpentry work or repairing machinery.
___ Required to review/inspect own assigned work, the work of others, or facilities or structures.
Requires normal (or corrected to normal) vision/acuity:
___ Required to operate motor vehicles and/or heavy equipment such as forklifts.
“To improve the quality of life and provide inspiration and opportunity for people who are blind or visually impaired through employment, outreach, rehabilitation, education and research."
Envisions Core Values are the authentic, unwavering principals that define and support our culture.
- Integrity
- Curiosity
- Passion
- Initiative
- Teamwork
- Excellence
COMMENT
Envision, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.
Envision, Inc. employs and advances in employment individuals with disabilities and protected veterans, and does not discriminate on the basis of disability or veteran status in its hiring or employment practices.
Reasonable accommodations are available to enable individuals with disabilities to perform the essential functions of a position.
PHYSICAL REQUIREMENTS INCLUDE
In an average workday, employee must:
Task
None
Occasional
Frequent
Constant
Stand
X
Walk
X
Sit
X
Bend/stoop
X
Climb
X
Reach above shoulders
X
Squat/crouch/kneel
X
Push/pull
X
Lift
X
Usual amount
X <10 lbs
11-25 lbs
26-50 lbs
51+ lbs
Carry
X
Usual amount
X <10 lbs
11-25 lbs
26-50 lbs
51+ lbs
Employee must use hands for repetitive action such as:
Task
Right
Hand
Left
Hand
Simple grasping
Yes
Yes
Firm grasping
No
No
Fine manipulation
Yes
Yes
WORKING CONDITIONS INCLUDE
In an average workday, employee is exposed to:
Task
None
Occasional
Frequent
Constant
General shop or store conditions
X
General office environment
X
Humid, extreme hot/cold temps (non-weather)
X
Outdoor weather conditions
X
Fumes or airborne particles
X
Fluorescent lights
X
Moving, mechanical parts
X
Toxic chemicals
X
Loud noise intensity levels
X
Risk of electrical shock
X
Travel for job
X