Wilsonart
Position Title: Customer Service Representative II
Description
Wilsonart is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Position Title: Customer Service Representative II
Description
JOB SUMMARY
Serves as a resource for customers on validity and availability of orders, special requests, etc. Coordinates with other departments on customer requirements to insure timeliness and customer satisfaction. Assist other Customer Service Reps/Liaisons as needed. Performs other tasks as required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Receives and enters orders for customers
- Responds to customer inquiries regarding inventory availability, validity, and special request items
- Coordinates with other departments to insure timeliness of production and shipping
- Communicates estimated production lead times and delivery times to customers
- Receives discrepancies and requests for credit from customers
- Checks status of orders and back-orders
- Works with Material Specification team for parts creation
KNOWLEDGE, SKILLS, AND ABILITIES
- Knowledge and experience working in System 36 and INFOR
- Knowledge of computers sufficient to utilize email, spreadsheets and databases
- Typing skills sufficient for email communications and data entry into various systems
- Skill in operating office equipment
- Ability to communicate in both oral and written forms with all levels inside and outside of the organization
- Ability to work independently
- Ability to meet deadlines
- Ability to professionally address a variety of customer issues
- Ability to gain product knowledge
- Ability to carry out tasks completely, efficiently and in a timely manner
MINIMUM REQUIREMENTS
EDUCATION:
- High School Graduate or GED
- 15 semester hours of college in a related field may substitute for required experience
EXPERIENCE:
- 1+ Years Experience in Customer Service and Accounting
WORKING CONDITIONS
PHYSICAL REQUIREMENTS:
- Light work
- Walking
ENVIRONMENT:Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature extremes, loud noises and bright lights. Examples: mail clerks, material handlers and food service workers
Wilsonart is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
PI284283680