Customer Service Support Supervisor
AtlantiCare Regional Medical Center
Weymouth, NJ, USA
9/27/2025
Full Time
AtlantiCare Regional Medical Center
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Description
POSITION SUMMARY
The Customer Service/Support Supervisor has oversight responsibility for the following Business Office Work Groups: Cash Posting, Customer Service, Vendor Management, Office Assistant (File Room). Each of the aforementioned work groups has very unique job duties as outlined below:
Cash Posting: Responsible for ensuring the posting of all patient cash receipts and adjustments through the patient accounting system. The Supervisor ensures that daily patient cash receipts are balanced with the amounts deposited in the bank and posted to the appropriate patients account. The Supervisor develops and monitors a fully integrated cash posting process that supports the billing and accounts receivable process. This position maintains knowledge of current billing practices, banking products and internal system capabilities in order to best maximize their use in daily functions. The position supports the efforts of all audits and supports the general accounting staff with monthly reconciliation.
Customer Service: Responsible for monitoring incoming phone traffic via an ACD line and for monitoring staff's call handling performance by evaluating recorded calls. This position maintains knowledge of customer service best practices to properly evaluate customer service performance. The ability to interpret and properly distribute incoming correspondence from patients, insurance carriers, attorney requests, to name a few, is also integral to the success of the customer service department.
Vendor Management: Oversight responsibility for monitoring the performance of ARMC pre-collect and bad debt vendors. Responsibilities include, but are not limited to: ensuring all incoming billing office customer complaints are resolved within 30 days, ARMC self pay vendor accounts are handled timely and in accordance with established procedures.
File Room: Monitor all file room activities to include the timely handling of explanation of benefit requests, supply ordering, report generation and that archiving of completed in accordance with the ARMC guidelines.
The Customer Service/Support Supervisor demonstrates well-developed communication, interpersonal and organization skills and interacts effectively with all levels of the organization. The position provides current and accurate training to all staff members and monitors performance through a fully integrated quality assurance program and performance metric reporting.
This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation.
QUALIFICATIONS
EDUCATION: High School diploma or equivalent required. Bachelor's degree in business, finance or accounting preferred.
LICENSE/CERTIFICATION:
EXPERIENCE: 2- 4 years of billing/accounting/cash management/customer service experience required. Knowledge of McKesson systems, Microsoft Office Suite (Excel, Word, PowerPoint) and Escort is required.
PERFORMANCE EXPECTATIONS
Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position.
WORK ENVIRONMENT
Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. This position requires sitting, standing, walking, stooping and crouching a majority of the workday. Works with such equipment as computer terminal, fax machine, printer and copier.
REPORTING RELATIONSHIP
This position reports to the Customer Service/Support Manager supervises the Cash Denial Team, Customer Service, Vendor Management and Office Assistance.
Total Rewards at AtlantiCare
At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including:
Generous Paid Time Off (PTO)
Medical, Prescription Drug, Dental & Vision Insurance
Retirement Plans with employer contributions
Short-Term & Long-Term Disability Coverage
Life & Accidental Death & Dismemberment Insurance
Tuition Reimbursement to support your educational goals
Flexible Spending Accounts (FSAs) for healthcare and dependent care
Wellness Programs to help you thrive
Voluntary Benefits, including Pet Insurance and more
Benefits offerings may vary based on position and are subject to eligibility requirements.
Join a team that values your well-being and invests in your future.
Job Category
Administrative / Customer Service
Hours Per Week
37.5
Weekends Required?
No
Holidays Required?
No
Shift
Days
Posititon Status
Full-Time
Job Details
Pay Range
$22.38 - $33.57
Pay Transparency
In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to Pay Transparency Law; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Description
POSITION SUMMARY
The Customer Service/Support Supervisor has oversight responsibility for the following Business Office Work Groups: Cash Posting, Customer Service, Vendor Management, Office Assistant (File Room). Each of the aforementioned work groups has very unique job duties as outlined below:
Cash Posting: Responsible for ensuring the posting of all patient cash receipts and adjustments through the patient accounting system. The Supervisor ensures that daily patient cash receipts are balanced with the amounts deposited in the bank and posted to the appropriate patients account. The Supervisor develops and monitors a fully integrated cash posting process that supports the billing and accounts receivable process. This position maintains knowledge of current billing practices, banking products and internal system capabilities in order to best maximize their use in daily functions. The position supports the efforts of all audits and supports the general accounting staff with monthly reconciliation.
Customer Service: Responsible for monitoring incoming phone traffic via an ACD line and for monitoring staff's call handling performance by evaluating recorded calls. This position maintains knowledge of customer service best practices to properly evaluate customer service performance. The ability to interpret and properly distribute incoming correspondence from patients, insurance carriers, attorney requests, to name a few, is also integral to the success of the customer service department.
Vendor Management: Oversight responsibility for monitoring the performance of ARMC pre-collect and bad debt vendors. Responsibilities include, but are not limited to: ensuring all incoming billing office customer complaints are resolved within 30 days, ARMC self pay vendor accounts are handled timely and in accordance with established procedures.
File Room: Monitor all file room activities to include the timely handling of explanation of benefit requests, supply ordering, report generation and that archiving of completed in accordance with the ARMC guidelines.
The Customer Service/Support Supervisor demonstrates well-developed communication, interpersonal and organization skills and interacts effectively with all levels of the organization. The position provides current and accurate training to all staff members and monitors performance through a fully integrated quality assurance program and performance metric reporting.
This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation.
QUALIFICATIONS
EDUCATION: High School diploma or equivalent required. Bachelor's degree in business, finance or accounting preferred.
LICENSE/CERTIFICATION:
EXPERIENCE: 2- 4 years of billing/accounting/cash management/customer service experience required. Knowledge of McKesson systems, Microsoft Office Suite (Excel, Word, PowerPoint) and Escort is required.
PERFORMANCE EXPECTATIONS
Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position.
WORK ENVIRONMENT
Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. This position requires sitting, standing, walking, stooping and crouching a majority of the workday. Works with such equipment as computer terminal, fax machine, printer and copier.
REPORTING RELATIONSHIP
This position reports to the Customer Service/Support Manager supervises the Cash Denial Team, Customer Service, Vendor Management and Office Assistance.
Total Rewards at AtlantiCare
At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including:
Generous Paid Time Off (PTO)
Medical, Prescription Drug, Dental & Vision Insurance
Retirement Plans with employer contributions
Short-Term & Long-Term Disability Coverage
Life & Accidental Death & Dismemberment Insurance
Tuition Reimbursement to support your educational goals
Flexible Spending Accounts (FSAs) for healthcare and dependent care
Wellness Programs to help you thrive
Voluntary Benefits, including Pet Insurance and more
Benefits offerings may vary based on position and are subject to eligibility requirements.
Join a team that values your well-being and invests in your future.
Job Category
Administrative / Customer Service
Hours Per Week
37.5
Weekends Required?
No
Holidays Required?
No
Shift
Days
Posititon Status
Full-Time
Job Details
Pay Range
$22.38 - $33.57
Pay Transparency
In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to Pay Transparency Law; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.
PI278410115