Customer Success Specialist, Connected Solutions

About Us:

Mitsubishi Logisnext Americas Inc. has helped customers Move the World Forward for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.

About the Role:

We are seeking a proactive and customer-obsessed Customer Success Specialist to join our Connected Solutions team. This role is pivotal in ensuring our customers achieve their desired outcomes through the effective use of our connected products and services. The ideal candidate will be passionate about building strong relationships, delivering exceptional support, and driving customer success through strategic engagement and process implementation. Requires up to 30% travel.

What you will do:

• Customer Relationship Management - Build and maintain strong, long-term relationships with dealers, customers, and internal stakeholders, acting as a subject matter expert and advocate within our organization.
• Product Training & Enablement – Provide product training to dealers, customers, and other stakeholders, ensuring confident users of products within the connected solutions portfolio.
• Front-End Product Support & Troubleshooting - Provide timely and knowledgeable support for front-end product issues, working closely with technical teams as relevant, following support tickets to drive solutions to completion while communicating accordingly to dealers, customers, and internal stakeholders
• Content Creation & Standardization - Develop and maintain high-quality training materials, user guides, FAQs, and customer success documentation to support onboarding and ongoing education.
• Process Implementation – Design and implement scalable processes and best practices that enhance the customer journey and drive measurable success outcomes
• Customer Feedback Loop - Gather and analyze customer feedback to inform product improvements and enhance overall customer experience.

Where:

Hybrid position based out of one of our offices in either Grand Rapids, MI, Houston, TX, or Marengo, IL.

What you need to have:

• Bachelor’s degree or equivalent experience in Business, Communications, Technology, or a related field.
• 3-5 years of experience in customer success, account management, or a related customer-facing role.
• Experience developing and providing training and support on both hardware and software products.
• Superior communication, presentation, and interpersonal skills.
• Strong understanding of empathy with a natural ability to put people at ease.
• Customer-centric mindset with a proactive (root cause analysis) approach to problem-solving.
• Proven ability to develop clear, user-friendly documentation and product support resources

What would be nice to have:

• Experience in material handling, telematics, or operator-assisted technologies a plus.
• Proficiency with training, CRM, and customer success platforms a plus.

What we offer:

• Medical, dental, and vision benefits
• Paid Vacation, Sick Time, and Paid Holidays
• Profit Sharing Opportunities
• Flexible Spending and HSA Accounts
• 401k with automatic company contribution and company match
• Short-term and long-term disability insurance
• Life, Dependent Life, and AD&D Insurance
• Paid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave)
• Employee Assistance Program
• Employee Discounts
• On-the-job training and development

The salary for this position ranges from $68,000 to $88,000 annually. The specific salary for a successful candidate will depend upon, among other legitimate factors, education, training, and/or experience.

To be considered for this role, all applicants must submit a full and complete application through our careers page.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Equal Opportunity Employer/Veterans/Disabled

Agency Disclaimer:

Mitsubishi Logisnext Americas Inc. does not accept unsolicited resumes from third party vendors. Any unsolicited resumes from a third party will become the property of the company to use at the company’s discretion, with the understanding that Mitsubishi Logisnext Americas, Inc. will not be billed a fee for any such resumes. If a company is designated as an approved vendor, then said company can only provide assistance on those positions requested via a formal written agreement of support.