Deskside Support Technician

Responsibilities

Howmet Fastening Systems (HFS) is seeking Deskside Support Tech in our Fullerton location.

Job Summary:

We are looking for an experienced Deskside Support Technician to provide technical assistance, troubleshooting, and maintenance for our end user computing environment, both in the office and on the shop floor of our manufacturing facility. The ideal candidate must have strong problem- solving skills, good user communication abilities, and have a solid technical background to be successful in this role.

Responsibilities:

• Installing, configuring, and troubleshooting desktop operating systems and application software
• Performing system backups and data recovery operations.
• Maintaining inventory records of all hardware, software, and other IT equipment in the organization’s network environment.
• Assisting in the setup of new user accounts and providing basic orientation to new users on the usage of computer systems and related software applications.
• Maintaining an up-to-date knowledge of IT support tools, technologies, services, and procedures within the organization’s network environment.
• Responding promptly to customer inquiries regarding computer system problems or service requests through phone calls or service tickets.
• Knowledge of ServiceNow ticketing system and associated workflows.
• Ability to troubleshoot and resolve technical issues using ServiceNow tools.
• Familiarity with ServiceNow customization and configuration options.

Qualifications

Basic Qualifications:

• High School Diploma or GED from an accredited institution.
• 3 - 5 years as a Help Desk Support Technician
• Proven excellence in customer service, interpersonal, customer-facing communication skills, and best-in-class customer support
• Strong listener with solid problem-solving aptitude
• Ability to quickly diagnose and resolve technical issues and to eliminate those repetitive issues both on site and remotely
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Preferred Qualifications:

• Bachelor’s degree in IT or related field
• Strong knowledge of computer hardware, software, and network troubleshooting.
• Excellent communication and customer service skills.
• Effective verbal and written communication skills.
• Ability to prioritize and manage multiple tasks effectively.
• Prior Manufacturing Environment Experience

Benefits/Salary:

The position includes competitive wages and a comprehensive benefits package, including health insurance (medical, dental, vision), excellent 401k matching program, paid holidays and vacation. The salary range for this position is $70,000 to $80,000.