Desktop Support Specialist

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

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To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.

Time Type:

Full time

Department:

IT

All Locations:

151 Orleans Street

Position Summary:

Will troubleshoot, install, and maintain computer hardware and software systems. Will work with IT Help Desk to provide 2nd Level support on computer hardware or software issues. Responsible for organizing and maintaining computer and printer stockrooms. Will also be responsible for administration of certain systems (RSA, Active Directory, PrinterLogic). Great customer service skills are a must for both phone and face to face customer interactions.

Monday - Friday 8:00am - 5:00pmJob Description

Essential Duties and Responsibilities:

• Configure, install and troubleshoot computer and printer hardware.
• Respond to, assess and remediate computer or software support issues. Install a wide range of applications on various desktop operating systems.
• Set up computer hardware and IT equipment.
• Monitor printer status and replace printer consumables or parts as needed.
• Implement software/patch deployments on clients.
• troubleshoot remote access issues (RSA, Citrix, VPN).
• Able to support a variety of AV technologies and give direct support for internal and external parties.
• Support ticketing system: Answer phone support calls, logging calls into the support ticketing system. Monitor assigned queues ensuring quick response to end user issues.
• End user training in the use of certain applications and technology use.

Qualifications and Requirements:

• HS Diploma/GED required.
• Associate Degree or Certification in Computer Science preferred.
• 2 - 3 years’ experience in computer operations.
• Exceptional customer service skills.
• Demonstrated computer literacy and a willingness to learn new applications.
• Knowledge of PC hardware and Windows operating systems.
• A good working knowledge of Microsoft Office (2010, 2013 and 2016).
• Good basic understanding of networking technologies (TCPIP, DHCP, DNS).
• Familiar with using a support ticketing system.
• Personal vehicle desired for visiting our various sites.

Pay:

• Hourly Rate: $28.75 up to $43.00 based on experience.

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail toHRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.