Dir - Assistant

Job Description

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

Enterprise Data Management & Products (EDMP) team is responsible for ensuring that an organization’s data is accurate, secure, accessible, and usable across all business functions. An Enterprise Data Management team creates the foundation and guardrails that allow the organization to effectively leverage data safely, consistently, and at scale. They ensure data is: trusted, well-governed, secure and privacy-preserving, easily shared under the right conditions, and usable for analytics, AI, and business operations.

The Director Assistant serves as a strategic partner and Chief of Staff to the SVP of Enterprise Data Management & Products and his leadership team, driving operational excellence, workforce planning, and colleague engagement across the organization. This highly visible role is ideal for someone who thrives at the intersection of strategy, operations, and leadership enablement supporting the execution of enterprise priorities in Data, Product, Privacy, AI, and technology innovation. You’ll act as a connector across teams, ensuring alignment, clarity, and impact in how the organization delivers value to the enterprise.

Responsibilities

• Partner with EDMP and broader Tech leaders to set and deliver on strategic priorities.
• Lead Program Office processes such as; revising the annual strategy, provide project reporting, goal tracking & accomplishments, and oversee creation and governance of common space workplace tools like Slack and SharePoint.
• Craft clear, compelling communications and executive presentations that tell our story and align teams. This includes preparation and completion of various Forum and Committee contents.
• Drive leadership engagement, planning offsites, town halls, and initiatives that strengthen our culture.
• Foster collaboration across engineering, product, and business functions to turn vision into action.
• Oversee strategic workforce and investment planning, ensuring resources and priorities align with enterprise goals.
• Partner with HR and leadership to champion colleague engagement and talent development initiatives.
• Serve as a key member of the EDMP leadership team.
• Stay current on emerging trends.

Qualifications

• A strategic, proactive leader with a passion for learning.
• Thought leadership in organizational design, succession planning, and development of high-potential talent.
• Excellent storytelling and communication skills written, visual, and verbal.
• Strong organizational and project management abilities; thrives in fast-paced, complex environments.
• Ability to influence teams and drive clarity, alignment, and execution. Promote a culture of accountability, integrity, and collaboration across all teams.
• Comfortable in speaking with authority and leadership on the achievements of the organization.
• Drive efficiency and optimization initiatives in partnership with the leadership team.
• Serve as a trusted proxy for the Data SVP in meetings, decisions, and communications when required.
• High integrity, curiosity, and sound judgment.
• Strong ability to drive results and deliver excellence.
• 5+ years of previous experience in a technology or product management role, Bachelor's Degree Preferred.
• Based in Phoenix, NY, or Charlotte and able to accommodate a hybrid work arrangement. Note – the Chief Data Officer is located in the Phoenix office.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

About us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​