Director - Digital Workplace Global Real Estate Strategy & Governance

At American Express, our culture is built on a 175-year history of innovation, shared At American Express, our culture is built on a 175-year history of innovation, shared

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Director of Digital Workplace Strategy & Governance will be a pivotal leader in driving a globally coordinated portfolio strategy across the Digital Workplace and Global Real Estate & Workplace Enablement organizations. This role will serve as the central hub, shifting the operating approach from fragmented, regional initiatives to a unified, enterprise model.

The Director will champion early and continuous collaboration between Digital Workplace and Global Real Estate teams, ensuring every initiative is experience-led and technology-enabled from the outset. By embedding principles of global standards with regional flexibility, transparency, scalability, and risk management, the Director will create future-proof solutions that deliver maximum business value.

Ultimately, this role is accountable for ensuring a seamless, consistent, and impactful colleague experience worldwide—turning workplace strategy into a strategic enabler of business success

Job Description

The Director will be responsible for leading the definition of and driving the core principles of this new model, ensuring its successful adoption across all global GREWE initiatives. This includes:

The Director will be responsible for leading the definition of and driving the core principles of this new model, ensuring its successful adoption across all global GREWE initiatives. This includes:

• Serve as the central point of contact for collaboration, aligning technology and real estate teams to co-develop and execute a unified, global portfolio strategy.

• Co-develop and enforce a set of global standards for the digital workplace experience, ensuring consistency and accountability while allowing for regional adaptations.

• Establish and manage shared platforms for transparent communication regarding project roadmaps, pipelines, and status updates to eliminate surprises and foster a culture of shared ownership.

• Ensure technology is integrated from the earliest stages of ideation to proactively reduce risk, increase value, and build solutions that are operationally ready from day one.

• Co-create future-ready GREWE new builds and transitions by embedding scalable, technology-enabled solutions into design and delivery, ensuring operational resilience, adaptability to evolving business needs, and a consistently elevated colleague experience.

Qualifications & Skills

To succeed in this role, the ideal candidate will possess a strategic mindset and a proven track record of driving significant organizational change.

• 7+ years of progressive leadership in workplace technology, digital workplace strategy, real estate/technology integration, or related fields

• Demonstrated ability to lead and influence senior-level stakeholders in a global, matrixed environment. Experience in transitioning from tactical project management to strategic portfolio management.

• Strong understanding of business drivers and the ability to connect technology initiatives to measurable business outcomes, including financial planning and investment alignment.

• Deep expertise in developing and implementing governance frameworks, managing complex programs, and ensuring accountability across a global organization.

• Exceptional interpersonal and communication skills with the ability to build consensus and foster a culture of shared ownership and collaboration among diverse teams.

• A forward-thinking leader who understands the role of technology in enhancing colleague experience and has experience with agile methodologies, AI-driven support, and building scalable enterprise solutions.

• The ability to identify systemic issues and create a clear framework for resolution, particularly in areas of process inefficiency or misaligned resources.

Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster