Director, Management and Operations Expertise Hub

Director, Management and Operations Expertise Hub

Posting Description

Habitat for Humanity International (HFHI) is seeking an experienced nonprofit operations leader to serve as its Director, Management & Operations Expertise Hub. HFHI's U.S. Expertise Hubs are teams of subject matter experts and collaborative thought partners that – in partnership with local affiliate staff and leaders from across the country – create, connect and curate resources, trainings, and promising practices along dedicated practice areas in support of capability building within the U.S. affiliated network.

Reporting to the Senior Director, U.S. Expertise Hubs, the Director, Management and Operations Expertise Hub will lead a team in the aggregation and collaborative exchange of practice-based knowledge among affiliates in nonprofit management and operations, including topics such as governance and board management, finance, HR, IT, compliance and risk management, and other day-to-day operational topics. This role is responsible for equipping and enabling management and operations expertise hub team members to achieve organizational and departmental goals and values; ensuring hub resources, services, and support offerings are high-quality and collaborative; overseeing thoughtful outreach and engagement strategies to drive awareness, usage, and knowledge transfer into the affiliated network; and creating and maintaining a culture of continuous learning and improvement to ensure products and services address the priority needs of affiliates in relevant, applicable ways.

This position may be based remotely in the U.S. and requires approximately 20% travel.

Responsibilities:

Strategic Leadership and Program Execution (40%):

*Develop and oversee the implementation of both short-term (annual) and long-term (multi-year) work plans for the expertise hub to deliver high-quality, relevant products and services to the U.S. affiliate network
*Strategic leadership of, day-to-day management for, and active contributions toward expertise hub team operations, service/support offerings, and work plan projects, including the successful oversight, approach for, and release of the QAC
*Remain up-to-date with sector trends and best practices and collaborate with affiliated network, external subject matter experts, and internal HFHI stakeholders to ensure offerings are current, relevant, applicable, and timely
*Conduct and continuously improve monitoring, evaluation, delivery, accountability, documentation and knowledge management within the expertise hub program strategy
*Serve as a subject matter expert regarding the essential components of operating a Habitat for Humanity affiliate, including nonprofit governance and board management, finance, HR, IT, legal compliance and risk management, and staff and leadership development.
*Conduct other duties, as directed

SME Support and Project/Program Management (40%):

*Lead cross-functional hub projects
*Collaborate with key stakeholders to create, deliver, and evaluate products and services to enhance the capacity of Habitat for Humanity organizations across the United States in the areas of affiliate management and operations
*Facilitate peer-learning opportunities, regarding topics related to affiliate management and operations such as governance and board management, finance, HR, IT, legal compliance and risk management, and staff/leadership development, for U.S. affiliates
*Develop external partnerships to bring in related subject matter expertise and/or national vendor relationships, as appropriate

People Leadership, Coaching, and Development (20%):

*Provide coaching and support to direct reports to equip and empower them for success in their roles and the team's achievement of HFHI's mission, division and department objectives, and HFHI's core values
*Coordinate department staff to deliver trainings and create resources and templates for affiliate capacity building
*Ensure all team members have effective annual job plans and performance reviews
*Provide professional development and coaching to direct reports

Requirements:

*Bachelor's degree or equivalent experience.
*8+ years professional experience.
*5+ years experience in a nonprofit organization.
*3+ years supervisory experience.
*Strong understanding of best practices, trends, and innovative approaches and leadership experience in nonprofit organizational management and operations, particularly in topics such as governance and board development, finance, HR, IT, compliance and risk mitigation, staff/leadership development, etc.
*Demonstrated people leadership, coaching, and development.
*Experience managing large, complex projects and/or programs.
*Ability to think critically and use data to drive decisions and define success.
*Strong collaboration and communication skills for building relationships and advancing cross-team and cross-functional goals and objectives.
*Strong communicator and facilitator, with an ability to adapt communications and services to relevant audiences.
*Ability to quickly collect data and information from internal and external sources, synthesize and summarize for diverse stakeholders.
*Able to work independently and command respect with people across departments and levels.
*Motivated self-starter with an ability to work independently, meet deadlines, manage multiple tasks and be resourceful.
*Well-developed communication skills, written and verbal, and the ability to effectively communicate across the organization.
*Advanced knowledge of Microsoft Office products (Word, Excel, PowerPoint, and Outlook) and a general comfort level working with digital platforms (e.g., Smartsheet, SharePoint, Salesforce, online meeting software, etc.).
*Understanding of the HFH mission.
*Active support of HFHI values and commitments:
-Humility – We are part of something bigger than ourselves.
-Courage – We do what’s right, even when it is difficult or unpopular.
-Accountability – We take personal responsibility for Habitat’s mission.
-Safeguarding: HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct.

Preferred:

*Experience with Habitat for Humanity, other federated nonprofit organizations, or membership organizations.
*Leadership, project management, or other relevant certifications or continuing education.

The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate’s qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance. For work locations in the US, the hiring range for this position is $89,340-$105,100 per year.

Deadline to apply is Tuesday, April 14.
#LI-DNI

About

Habitat for Humanity International (HFHI) is a nonprofit, ecumenical Christian housing ministry. The purpose and goal of Habitat for Humanity International is to eliminate poverty housing and homelessness from the world, and to make decent shelter a matter of conscience and action. Habitat invites people of all backgrounds, races and religions to build houses in partnership with families in need. HFHI has an Administrative Headquarters based in Atlanta, Georgia, an Operational Headquarters based in Americus, Georgia and Area Office bases of operations in Manila, Philippines for our Asia and the Pacific work, San Jose, Costa Rica for our Latin American and the Caribbean work, and Bratislava, Slovakia, for our Europe, the Middle East and Africa work.

HFHI is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.

Function

Operations, Program Management, US Affiliate, US Programs

Auto req ID

10816BR

Position Category

Full-time - Salaried

Position Type

US Employment

Geographic Location

North America

Location

Remote within the US

Position Number

3176

Required Travel

20%