Director, People Operations

Position

Hire Heroes USA is seeking a strategic, forward-thinking Director of People Operations to lead our organization-wide human capital efforts. As a member of the leadership team, this position will be responsible for designing and driving people strategies that enhance employee experience, improve organizational effectiveness, and build a culture of high performance.

The ideal candidate brings deep expertise in employee relations, change leadership, and organizational design, along with a strong command of HR operations and compliance. This is a highly collaborative role, requiring frequent partnership with the executive team and program leaders across the country.

Location: This is a full-time, hybrid role. Applicants should reside within commuting distance of our Alpharetta, GA, Colorado Springs, CO, or Raleigh, NC, Office Locations.

Responsibilities

• Serve as a thought partner to the executive team on people strategy, workforce planning, organizational design, and change management
• Act as a trusted advisor to managers and staff on employee relations matters, fostering a workplace culture that values respect, accountability, and continuous feedback.

• Lead investigations, coach managers through complex employee scenarios, and resolve issues with fairness, discretion, and legal compliance.
• Champion employee engagement and recognition efforts, regularly assessing organizational health through surveys and feedback loops.
• Oversee performance management processes that are continuous, developmental, and tied to strategic goals.

• Annually review and recommend updates to compensation structures and benefits offerings to ensure competitiveness, internal equity, and alignment with nonprofit best practices.
• Serve as liaison to legal counsel on employment law matters and ensure HR policies remain current and risk-mitigating.
• Supervise People Operations staff and collaborate with vendors to ensure excellence in service delivery, data integrity, and continuous improvement; Oversee HR systems and workflows, ensuring they are efficient, employee-friendly, and aligned with organizational goals.
• Ensure compliance with all applicable federal, state, and local employment laws, as well as internal policies.

Qualifications

• 7+ years of progressive HR leadership experience, with direct oversight of employee relations and organizational design; nonprofit experience preferred
• Proven ability to partner with senior leaders and align people strategies with organizational objectives
• Bachelor’s degree in Human Resources, Business, Organizational Development, or related field or equivalent work experience
• Demonstrated success leading performance management, talent development, and culture-building initiatives
• Deep knowledge of federal and state labor laws and nonprofit HR compliance
• Exceptional interpersonal, coaching, and conflict resolution skills
• Strong analytical and organizational skills; comfortable navigating data and metrics to inform decisions
• Tech-savvy and familiar with HRIS platforms, data dashboards, and modern HR tools
• Willingness to travel up to 10% of the time

Estimated New Hire Salary: $100,000 - $120,000 annually

Hire Heroes USA may offer additional compensation to include: Annual bonuses, merit increases, cost of living, special or extra assignments outside the scope of the role, cell phone stipend, internet stipend, relocation, awards, compensatory time off, overtime, and gaining knowledge and proficiency through certifications and licensing.

Benefits Offered:

• Medical, Dental, and Vision coverage
• 100% company-sponsored, Long Term Disability, and Life Insurance
• Free Tele-Health Appointments
• Medical Flexible Spending Account
• Dependent Care Flexible Spending Account
• 17 Paid Holidays
• Paid Time Off
• Paid Sick Leave
• Paid Medical Leave and Family Care after one year of employment
• Paid Short-Term Military Leave
• Paid Bereavement Leave
• 401K with company match and immediate vesting
• Employee Assistance Program

All applicants must upload both a cover letter and resume.

About this Company:

MISSION
Hire Heroes USA empowers US military members, veterans and military spouses to succeed in the civilian workforce.
As a 501(c)(3) not-for-profit organization, Hire Heroes' services are provided at no cost to clients.

VISION
Be the Nation’s preferred veteran employment service organization through a relentless focus on personalized career coaching that improves clients’ quality of life and strengthens the US economy.

CORE VALUES
Integrity, Effectiveness, Commitment, Excellence, Inclusion

Hire Heroes USA empowers service members, veterans and their spouses to succeed in the civilian workforce. As the nation’s leading veteran employment organization, Hire Heroes USA offers personalized one-on-one coaching, professionally revised resumes, mentoring, workshops, a job board, career fairs and more, to tens of thousands of job-seeking veterans annually. We are their partner in success.

Headquartered in Alpharetta, Georgia, Hire Heroes USA has built a national reputation of excellence. Prioritizing transparency, Hire Heroes USA earned a 4-star rating from Charity Navigator and the GuideStar Platinum Seal. Funded exclusively through public donations and private grants, we provide our services at no cost to clients.

For more information about our mission, our services and how to get involved as a corporate partner, employer, donor or volunteer, please visit our website.