Director-Software Engineering

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The company is making strategic investments in new enterprise products and platforms to allow the company to meet its high-reaching global growth agenda. This position will lead a team in Operations Engineering organization, partnering with Global Commercial Services Engineering on their exciting journey to redefine the customer experiences powered by Global Commercial Services. We are looking for an enthusiastic, driven, and forward-thinking Engineering Director to help drive resiliency and high availability across Global Commercial Services.

Key Responsibilities:
• Implement software development practices to build observability, alerting, tracing, automation and self-healing capabilities to maintain the highest levels of platform availability.
• Lead 24x7 production support for the environment to quickly restore service during impacts.
• Drive accountability for quality aspects in release, system performance, platform availability, operational efficiency, risk management, information security and data management.
• Champion and drive cross-organizational development efforts for the optimization of application monitoring and resiliency capabilities.
• Nurture an environment of innovation and continuous improvement, leading changes that drive efficiencies into existing engineering and delivery processes.
• Implement tools, automation and processes to ensure software is released in a streamlined and reliable manner from development to production.
• Adhere to compliance targets and enterprise security standards.
• Act as forward-thinking leader and remain current on modern technology-leading trends.
• Attract, retain and grow top talent, providing guidance, career development and mentorship to team members.
Qualifications:
• Technical Excellence Prerequisite – Candidate are required to pass the Tech Bar Evaluation for Engineering Director, either Software Development or SRE, to be considered for this position.
• 10+ years of overall technology industry experience and technical delivery for large-scale organizations or start-ups
• Strong systems engineering and hands on application development skills (Java, Go, React). Along with a high degree of technical knowledge, ranging across several technologies (e.g., platform enablers including Prometheus, Consul, Vault, ELK and Infrastructure platforms including Cloud, networking and storage)
• Large scale software product engineering experience with contemporary tools and delivery methods in a complex environment (e.g. DevOps, CD/CI, Agile, etc.)
• Extensive experience as a leader within a Technology organization and/or in a product development company with experience developing observability and self-healing capabilities.
• Ability to understand the overall picture of a product roadmap (1 – 3 years) and experienced in building real time/batch distributed applications in cloud Architecture, In Memory computing systems and event driven architecture.
• Ability to lead multiple priorities and rapidly guide the organization through change moments.
• Demonstrate thought leadership to overcome challenges and inspire change.
• Be a hands-on technologist that can not only do effective code reviews but can also code, understand what a pull request means, and understands code etiquette.
• Possess extraordinary influential and collaboration skills; ability to drive consensus and tangible outcomes, demonstrated by breaking down silos and fostering cross communication process.
• Excellent leadership skills, with the ability to impact all levels across functions, conduct intelligent business and technology conversations.
• Experience in building high quality and efficient Engineering teams with a strong engineering approach.
• Attract, retain, and develop the best engineering talent in the market; mentor, and cultivate technology leaders within the team.
• Able to define precise, well-understood objectives and key results for the department, teams, and individuals.

Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.