DME Therapeutic Shoe Fitter/UKHC

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details Job TitleDME Therapeutic Shoe Fitter/UKHCRequisition NumberRE54184Working TitleDME Therapeutic Shoe Fitter/UKHCDepartment NameH5000: CHANDLER - RETAIL PHARMACYWork LocationLexington, KYGrade Level08Salary Range$19.00-30.09/hourType of PositionStaffPosition Time Status Full-TimeRequired EducationHSClick here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience2 yrsRequired License/Registration/CertificationCertified Orthotic Fitter (COF), Certified Shoe Fitter (CFts), or Certified Pedorthist (C.Ped) within 9 months of hire.Physical RequirementsThe ability to lift, carry, push and pull objects up to 25 pounds on a daily basis, kneel and bend, reach above shoulder level as well as stand, walk, and sit for extended periods of time. Tasks will involve repetitive motions.ShiftPrimarily day shifts ;may include weekends and holidays. Hours, location and days of the week subject to change based on needs of dept.Job SummaryThis dual-role position combines responsibilities of a DME Customer Service Representative and a Certified Diabetic Shoe Fitter. The employee will provide exceptional customer service and clinic support while also evaluating, fitting, and modifying therapeutic footwear for diabetic patients. The role ensures proper fit, comfort, and function of footwear to prevent complications and improve patient mobility. Position is responsible for answering phone calls/faxes, emails, greeting patients, routing patient referrals to the correct individual(s) in the DME business, establishing and maintaining accurate patient records, collecting payments for products and services delivered, assisting with preparing and securing Certificates of Medical Necessity (CMNs), and other administrative tasks as assigned. The successful person in this position will be organized, have excellent attention to detail, be able to evaluate options and make efficient decisions, and be dedicated to quality patient care.

IEBC (Internal Employee Being Considered)Skills / Knowledge / AbilitiesThe ideal candidate will have medical office or billing experience, experience with insurance verification, and/or familiarity with DME equipment and DME patient management software. Experience interpreting/processing explanation of benefits (EOB) and insurance denials, ability to resolve past due claims, and knowledge of insurance payer specific prior authorization requirements is preferred.Does this position have supervisory responsibilities? NoPreferred Education/ExperienceComputer/Microsoft Office Suite experience, strong customer service skills, excellent organizational and time management skills.Deadline to Apply05/04/2026Our University CommunityWe value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Please choose the response that best represents your amount of paid, full-time customer service employment experience in a hospital and or healthcare setting.
   • None
   • More than 0, through 1 year
   • More than 1 year, through 3 years
   • More than 3 years, through 5 years
   • More than 5 years
2. * Please select which of the following options best represents your paid, full-time customer service employment experience in a hospital and or healthcare setting (select all that apply)
   • Durable Medical Equipment (DME) and Home Medical Equipment (HME)
   • Scheduling multiple appointments for referrals and other services
   • Cash handling
   • Experience working with insurance pre-authorizations, insurance billing, insurance denials, and explanation of benefits
3. * Are you a Certified Orthotic Fitter (COF), Certified Shoe Fitter (CFts), or Certified Pedorthist (C.Ped) or are you eligible to obtain one of these certifications within 9 months of hire?
   • Yes
   • No

Applicant Documents
Required Documents

1. Resume

Optional Documents

1. Cover Letter
2. Academic Transcript

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