Working at Envision means having a job that’s more than just a way to make money. It's a job that makes a difference.
We offer team members:
- Careers with purpose
- Teamwork environment
- Amazing 401K Retirement Plan
- Envision Paid Life Insurance
- Medical, Dental, Vision, FSA Plans
- 10 Paid Holidays
- PTO & Vacation
- Tuition Reimbursement
POSITION SUMMARY
Responsible for maintaining the ongoing and profitable retention of existing customers by ensuring that their needs meet expectations in an efficient and effective way. Will also coordinate closely with Xpress Purchasing Agents and other departments to identify potential opportunities for new endeavors.
KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS INCLUDE
- Provide exceptional customer service by responding efficiently, accurately and courteously to all costumer transactions through inbound calls and email correspondence.
- Establish and maintain solid working relationships with internal and external customers, as well as vendors.
- Enter and expedite customer orders and payments, process returns and refunds when authorized and update pricing when required.
- Answer and address customer inquiries by researching, responding, and following up in a timely manner.
- Become a subject matter expert by maintaining current and comprehensive knowledge of products and researching, when appropriate, in order to offer solutions to customer’s inquiries.
- Find creative solutions to resolve customer issues while following established standards operating procedures.
- Obtain customer feedback whenever possible and present ideas to team on how to improve existing product and procedures.
- Prepare and submit Request for Quotes (RFQ’s).
- Aid and assist in increasing overall margins.
- Monitor product pricing and content accuracy across channels.
- Assist Purchasing Agents when required/requested by supervisor.
- Provide reports for management as requested.
- Flexibility to perform other job duties as assigned.
JOB REQUIREMENTS INCLUDE
Education: High School diploma or GED required. Associate degree preferred.
Experience: Minimum of 3 years previous customer service and account management experience required; inventory management and accounting experience helpful.
Knowledge/Skills:
- Advanced computer skills in Microsoft Word and Excel required.
- Excellent customer service skills, including written and oral communication abilities.
- Must possess good organizational skills, attention to detail, and ability to prioritize multiple tasks.
- Self-motivated as well as able to work independently with periodic consultation/direction.
- Good aptitude for figures and detailed record keeping practices.
- Knowledge of Zentail, 3rd Party Marketplaces (Amazon, Walmart, eBay, etc.), and Content Analytics helpful, but not required.
- Ability to think creatively and assist with developing and implementing digital marketing strategies.
Licenses/Certifications: N/A
SUPERVISORY RESPONSIBILITIES
Total Number of Employees Directly Supervising: _0__
Number of Subordinate Supervisors Reporting to Position: _0__
VISION REQUIREMENTS INCLUDE
Can be performed with or without assistive technology:
_X_ Required to perform activities such as: preparing/analyzing data/figures; viewing a computer screen; reading; inspecting small objects for defects; using measuring devices; and/or assembling parts with close eye contact.
___Required to perform activities such as: operating machinery and/or power tools at or within arm’s reach; performing non-repetitive tasks such as carpentry work or repairing machinery.
___ Required to review/inspect own assigned work, the work of others, or facilities or structures.
Requires normal (or corrected to normal) vision/acuity:
___ Required to operate motor vehicles and/or heavy equipment such as forklifts.
“To improve the quality of life and provide inspiration and opportunity for people who are blind or visually impaired through employment, outreach, rehabilitation, education and research."
Envisions Core Values are the authentic, unwavering principals that define and support our culture.
- Integrity
- Curiosity
- Passion
- Initiative
- Teamwork
- Excellence
COMMENTS
Envision, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without illegal discrimination because of race, color, sex, age, gender identity, disability, religion, citizenship, national origin, ancestry, military status or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics and genetic information, and any other status protected by law.
Envision employs and advances in employment individuals with disabilities and veterans, and treats qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
This position description is intended to convey generally the duties of this job. It is not an all-inclusive listing of duties, and it is not a contract, expressed or implied.
PHYSICAL REQUIREMENTS INCLUDE
In an average workday, employee must:
Task
None
Occasional
Frequent
Constant
Stand
X
Walk
X
Sit
X
Bend/stoop
X
Climb
X
Reach above shoulders
X
Squat/crouch/kneel
X
Push/pull
X
Lift
X
Usual amount
<10 lbs
Carry
X
Usual amount
<10 lbs
Employee must use hands for repetitive action such as:
Task
Right
Hand
Left
Hand
Simple grasping
Yes
Yes
Firm grasping
No
No
Fine manipulation
Yes
Yes
WORKING CONDITIONS INCLUDE
In an average workday, employee is exposed to:
Task
None
Occasional
Frequent
Constant
General shop or store conditions
X
General office environment
X
Humid, extreme hot/cold temps (non-weather)
X
Outdoor weather conditions
X
Fumes or airborne particles
X
Fluorescent lights
X
Moving, mechanical parts
X
Toxic chemicals
X
Loud noise intensity levels
X
Risk of electrical shock
X
Travel for job
X